Compensation claim for 27hr Jet2 delay - what can i do ??

mikeyw

WiseInvestor wrote: »

Including the Jet2 staff. I'm curious to know what information you would've liked them to tell you. They aren't mechanics, pilots or aircraft schedulers. They won't know the circumstances any more than you and it's very unlikely their Head Office will tell them either - why? because they won't know much more. If the plane is stuck 2000 miles away with 'technical problems' then it's down to the engineers to find and fix the problem. The plane is then handed back to the pilots who can then start to get things moving. The staff you see (or didn't see!) at the airport are on the lowest salary and have to face an angry public with nothing to report. I don't blame them for disappearing until they have any real news to deliver. Perhaps if we - the general public - we a little more civil in times like these, they might be tempted to hang around to offer some assistance. Sadly, that will never happen.

A load of tripe - i'm sorry but had you been through the same experience your jolly outlook may have been tainted somewhat.

You think there was any Jet2 staff anywhere to be seen througout any of this incident, we didn't even fly back with them as they used a Portugese airline to get us back.

The group of people involved in this incident were unbelievably patient & civil throughout, so your hollier than thou attitude is totally inaproppriate.

However the days of The good old British stiff upper lip and have a cup of tea and everything will be fine are glady behind us and if people have severly inconvienced like this then it's only fair they are compensated accordingly.

How would you be feeling now if you'd missed a business meeting on the Friday because of the delay and lost yourself a £200,000 contract ?.....

mikeyw

Mr_P wrote: »

You are!!! iv been over and over and over it. my insurance company have even said that jet2 will have to pay as its the new EU law and they can't really get out of it.. im only asking for what im entitled to and nthem pointing out to jet 2 that there communication was bad! nothing more nothing less!

depending on how jet2 deal with the matter will be the difference of me using them again

MR_P - our insurance are now telling us we need to send then the flight cancellation letter that jet2 issued (I guess 1 copy may have been passed around the airport at the time !).....like anyone would know this is required beforehand :mad:

Do you have a copy ? - could you send me a copy if you have one ?

Jet2 are saying to produce anotrher will cost us £25.....so £25 to email me a word document......and people think bank charges are taking the *#?&

Anyone would think the insurance company are trying to put people off claiming :rolleyes2 :rolleyes2

Sam_Bee

I thought you might like to see this which came up today. I presume you didn't vote! (From Travelmole)

Jet2.com tops consumer online poll

Leeds-based budget carrier Jet2.com has topped a poll as the best airline running flights through UK airports.

The airline achieved an average score of nine out of ten for the quality of its service, and was praised by customers for its excellence in reliability, customer service and value for money.

BMI, First Choice, Thomas Cook and EasyJet also came out favourably from the survey with ratings above five out of ten, whilst US carriers American Airlines, United Airlines and US Airways all scored poorly. Iberia came bottom.

The findings come from customer ratings on UK consumer review website ReviewCentre.com, which allows users to comment on and rate 200 airlines, based on their experiences during flights.

Gaynor Holt, chief operations officer at Resource Team, which runs the website, said: "The fact that many people consider Jet2's service quality to be better than established names such as BA and American Airlines is a great achievement - and a wake-up call for the big-guns.

"Competition for passengers is higher than ever, so the quality of service that airlines provide has become crucial - people are looking for cheap, hassle-free flights, and feedback from other customers can play a large part in the decision process."

The results of the ratings are:

Jet2.com 9.0

bmi 6.8

Continental Airlines 6.3

Singapore Airlines 6.3

Thomas Cook 6.0

Virgin Atlantic 5.8

EasyJet 5.4

British Airways 5.2

bmi baby 4.7

Ryanair 4.7

Emirates 4.7

MyTravel 4.6

Monarch Airlines 4.3

KLM 4.3

United Airlines 4.2

American Airlines 3.2

Thomsonfly 3.0

US Airways 2.5

Iberia Airlines 2.2

Mr_P_5

i still don't think that Jet2 are a bad airline.. flown with them before and the flight out was one of the best iv had.. more the customer service that will prove how good there are in my opinion.

(p.s Mikey iv PM'D you)

WiseInvestor_2

mikeyw wrote: »

A load of tripe - i'm sorry but had you been through the same experience your jolly outlook may have been tainted somewhat.

The group of people involved in this incident were unbelievably patient & civil throughout, so your hollier than thou attitude is totally inaproppriate.

Allow me to quote from your opening post:

mikeyw wrote: »

Let's just say a riot in the airport wouldn't have been a surprise people were that angry

I'm only telling you like it is, from someone who KNOWS how these things work. It's typically the people who pay the least who complain the most (rightly or wrongly) so is it any wonder "low-cost" employees do a runner at the first sign of trouble? They're really not paid enough to make hanging around worth their while.

WiseInvestor_2

mikeyw wrote: »

Jet2 are saying to produce anotrher will cost us £25.....so £25 to email me a word document......and people think bank charges are taking the *#?&

Believe it or not, low cost airlines don't just have people sitting around waiting to send you an eMail. The whole business model works on reduced fixed costs including administration and staffing. In order to send you the letter YOU'VE ASKED FOR, they have to divert someone away from whatever essential admin task they're employed to do to either find it or write it again - that takes time and time is money. I'd suggest that £25 is actually quite cheap under the circumstances.

Good luck with your claim.