Compensation claim for 27hr Jet2 delay - what can i do ??

mikeyw

I think the total lack of communication is the real bug bear here. Jet2 were totally anonymous throughout the 27hrs and simply went into hiding. Nobody had a clue when we'd finally get home until the plane eventually took off.

I think jet2 should refund all flight costs as a good will gesture to those who write to them.

The alternative is a lot more very bad press which will hit their bottom line.

We've been offered the £100 max from our Holiday insurance which softens the blow a little and nearly covers the return flight costs at least.

Mr_P_5

dmg24 wrote: »

Mr_P,

You do understand that you are not entitled to the cost of the flight, and especially not for the return trip.

I understand your upset, but please be realistic about what to expect from them (especially as their customer service up to now is anything to go by!).

You are!!! iv been over and over and over it. my insurance company have even said that jet2 will have to pay as its the new EU law and they can't really get out of it.. im only asking for what im entitled to and nthem pointing out to jet 2 that there communication was bad! nothing more nothing less!

depending on how jet2 deal with the matter will be the difference of me using them again

mikeyw

Mr P - did you speak to the call centre at JET2 to discuss what you are entitled to ?

dmg24

Mr_P wrote: »

You are!!! iv been over and over and over it. my insurance company have even said that jet2 will have to pay as its the new EU law and they can't really get out of it.. im only asking for what im entitled to and nthem pointing out to jet 2 that there communication was bad! nothing more nothing less!

depending on how jet2 deal with the matter will be the difference of me using them again

I think you need to refer directly to the Regulations, rather than going on the word of a customer service person at your insurance company.

If Jet2 claim that the flight cancellation was caused by extraordinary circumstances (am not saying that they will, but engine problems have been found to fall under this category before), then they do not have to give you anything more than they already have.

Several others have already reiterated this on the thread.

budgetflyer

We keep on Knocking but theres no one there dmg24:rolleyes:
Youve said it, Ive said it, the EU regs say it. They have had their wack. The biscuit tin is empty. Taking Jet2 to court will achieve NADA. The law is on Jet2s side. Their obligations were, food,drink,phone calls and hotel room. That is it

Mr_P_5

i didnt get a phone call! HA -

dmg24 i wasn't going off "a word of mouth customer service person" iv had a good read of the law! if they get funny i wont go to court.. not worth it in my opinion. my thought is if Jet2 get very funny about it i will never use them again and be another one giving them bad press along with the other 200+ people.


yes i did ring jet2 - just said you need to write to them and not a lot else!

mikeyw

I'm with you Mr_P - a roll & a cup of coffee for a 12hour Airport stint is laughable, as is a hotel room with no cot for my 2yr old. Jet2 wouldn't even pick up the bill for the breakfast (for which nobody paid anyway)

I will be writing a very strong letter and expecting something reasonable back.

Nikiya

I had a similar experience on a BA flight from Buenos Aires to London (which takes 15 hours). It was delayed for 16 hours and although BA provided food and accommodation, the whole experience was pretty tiring.
We should have left after midday and you are requested to be at the airport three hours before, so after a very early start on the departure day we had a wait at the airport, a sleepless night (they woke us up at 1.30 am to be taken to the airport for a flight that left at 6am, even when we had our luggage dispatched and had already checked in) and another long wait at the airport again.
The circumstances were probably extraordinary: rumors were the plane had to be fitted with a new engine. But the fact is they knew ahead (the plane had not left London) and could have informed the passengers. They did not. Nor was there anybody at their counter when some of us showed up at 9am.
This happened about three weeks ago and yesterday I was told I was entitled to compensation, so before asking questions in this site I looked for a similar experience and found this thread.
Thank you for the useful link, Mystic_Trev. I have downloaded it and will read it more in detail, but I’m afraid the “extraordinary circumstances” in point 12 will let them off the hook….
Any suggestions?

WiseInvestor_2

mikeyw wrote: »

Nobody had a clue when we'd finally get home until the plane eventually took off

Including the Jet2 staff. I'm curious to know what information you would've liked them to tell you. They aren't mechanics, pilots or aircraft schedulers. They won't know the circumstances any more than you and it's very unlikely their Head Office will tell them either - why? because they won't know much more. If the plane is stuck 2000 miles away with 'technical problems' then it's down to the engineers to find and fix the problem. The plane is then handed back to the pilots who can then start to get things moving. The staff you see (or didn't see!) at the airport are on the lowest salary and have to face an angry public with nothing to report. I don't blame them for disappearing until they have any real news to deliver. Perhaps if we - the general public - we a little more civil in times like these, they might be tempted to hang around to offer some assistance. Sadly, that will never happen.

greyteam1959

Sorry to butt in on this thread
You are flying with a low cost airline dont forget.........
Sorry to be the one to say it but here goes.........
You get what you pay for