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Are Nationwide any good?

badger_
badger_ Posts: 475 Forumite
edited 24 May 2012 at 3:08AM in Budgeting & bank accounts
Hi there

I currently bank with Santander :o and I'm looking at changing. The Nationwide Flex account seems to be pretty good, I was just wondering what their customer service etc... is like really?

TIA
LBM 24/05/2012 :T
August NSD 10/12 * £2 savers
«13

Comments

  • Lith
    Lith Posts: 897 Forumite
    Tenth Anniversary 500 Posts Combo Breaker
    Never had a Nationwide account but my mother has,

    she says there very good etc but other than that i don't know lol.

    Flex account has got a good 'rep' around here but i heard they changed something which p!ssed people off.
    • HSBC (Main A/C)
    • Halifax Back up A/C
    • Lloyds (Spending) A/C
    • RBS Back up A/C
    • Barclays Old A/C
    • Nationwide Old A/C
  • kevin52
    kevin52 Posts: 156 Forumite
    Part of the Furniture Combo Breaker
    The flex account and internet banking is very good. Also free European travel insurance
  • Ken68
    Ken68 Posts: 6,825 Forumite
    Part of the Furniture 1,000 Posts Energy Saving Champion Home Insurance Hacker!
    No problems here after about 40 years.
    Except for a delayed ISA transfer which stopped me getting a good rate.....they paid compensation no quibble.
  • le_loup
    le_loup Posts: 4,047 Forumite
    Strongly recommended.
  • missile
    missile Posts: 11,886 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Nationwide flex account works well online. The service I have received at Nationwide branches is pretty poor although not nearly as bad as A+L / Santander.
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home :iloveyou:
  • Rupert_Bear
    Rupert_Bear Posts: 1,334 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    badger_ wrote: »
    Hi there

    I currently bank with Santander :o and I'm looking at changing. The Nationwide Flex account seems to be pretty good, I was just wondering what their customer service etc... is like really?

    TIA

    There is good as any at taking your money. I have a Flex account only as a secondary account. Myself I like Lloydstsb with all their faults and would be very reluctant to move from them.
  • tyllwyd
    tyllwyd Posts: 5,496 Forumite
    We are quite happy with our flexaccount. Online banking is OK (the worst bit is the card reader and passnumber system, but they aren't the only ones with that). We don't use customer services much, but they have a secure online messaging system which gets a response pretty quickly.
  • callum9999
    callum9999 Posts: 4,443 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    tyllwyd wrote: »
    We are quite happy with our flexaccount. Online banking is OK (the worst bit is the card reader and passnumber system, but they aren't the only ones with that). We don't use customer services much, but they have a secure online messaging system which gets a response pretty quickly.

    And seem to be able to actually respond to account queries! When I message other banks 9 times out of 10 I get a message back saying "call this number" to sort it out 0 - if I wanted to call, I would have called in the first place!
  • missile
    missile Posts: 11,886 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    callum9999 wrote: »
    And seem to be able to actually respond to account queries! When I message other banks 9 times out of 10 I get a message back saying "call this number" to sort it out 0 - if I wanted to call, I would have called in the first place!
    and that is usually an 0845 number :(
    RBS & LTSB do not even have an e mail enquiry service.
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home :iloveyou:
  • somethingcorporate
    somethingcorporate Posts: 9,449 Forumite
    Been with them a few years, they seem to be ok. The online banking is pretty good but using those annoying card readers can be a pain.
    Thinking critically since 1996....
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