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Exploding Oven Door

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Comments

  • No-one was hurt so not really worth pointing out to the manufacturer since I am sure that they know of the exploding glass phenomena.

    http://en.wikipedia.org/wiki/Spontaneous_glass_breakage
    Thinking critically since 1996....
  • squeaky
    squeaky Posts: 14,129 Forumite
    10,000 Posts Combo Breaker
    Gosh, I think this is the first time I've disagreed with a post by somethingcorporate but I feel inclined to say that it is indeed useful to contact the manufacturer.

    Yes these things happen, and the oven owner is highly unlikely to get anything other than a replacement - BUT...

    ..any feedback that the manufacturer receives on failures such as this, common or not, help them to evaluate the "standard" of a given product and may prompt a design change down the line in an attempt to reduce incidents. After all, dealing with these things cost them money and it may be more cost effective to find a different supplier, or mount a part differently, or something...

    Fair enough you'll not gain anything from doing this; but it kinda helps the world go round :)
    Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.
    Never ascribe to malice that which is adequately explained by incompetence.
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  • PZH
    PZH Posts: 1,599 Forumite
    Part of the Furniture Combo Breaker
    squeaky wrote: »
    .Yes these things happen, and the oven owner is highly unlikely to get anything other than a replacement - BUT...

    ..any feedback that the manufacturer receives on failures such as this, common or not, help them to evaluate the "standard" of a given product and may prompt a design change down the line in an attempt to reduce incidents. After all, dealing with these things cost them money and it may be more cost effective to find a different supplier, or mount a part differently, or something...

    Fair enough you'll not gain anything from doing this; but it kinda helps the world go round :)

    Don't think they'd even get a replacement to be honest - but I agree with you and hence my post...
    phoodless wrote: »
    There is nothing stopping you from sending a polite, factual letter to the manufacturer.
    “That old law about 'an eye for an eye' leaves everybody blind. The time is always right to do the right thing.”
  • squeaky wrote: »
    Gosh, I think this is the first time I've disagreed with a post by somethingcorporate but I feel inclined to say that it is indeed useful to contact the manufacturer.

    Yes these things happen, and the oven owner is highly unlikely to get anything other than a replacement - BUT...

    ..any feedback that the manufacturer receives on failures such as this, common or not, help them to evaluate the "standard" of a given product and may prompt a design change down the line in an attempt to reduce incidents. After all, dealing with these things cost them money and it may be more cost effective to find a different supplier, or mount a part differently, or something...

    Fair enough you'll not gain anything from doing this; but it kinda helps the world go round :)

    You're absolutely right - for the greater good it will probably help the world go round. My suggestion was merely a from the OPs perspective (and hence selfish).

    Thanks for correcting me!
    Thinking critically since 1996....
  • mttylad
    mttylad Posts: 1,520 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    OP, what is the make/model of the oven and which door glass is it?

    It may only cost about £30 to replace and can often easily be done yourself.
    Also done a lot quicker than having hassle with the manufacturer etc.
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