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HELP - Won't refund back onto my creditcard

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Comments

  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Vm59 wrote: »
    It was £20 on the giftcard & then £109.99 on my credit card. I don't really care abour the £20 giftcard as long as I get the £109.99 refunded onto my credit card & not onto a giftcard which would mean I would have to spend the money in that store!

    Do they have to refund you in the manner that you paid?

    Thanks for all the advice
    Re-read posts #2, #3 and #4.
    Your question has been answered there.

    If you want a more definitive answer, then seek legal advice.
  • halibut2209
    halibut2209 Posts: 4,250 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Pretty sure that if you are returning under DSR, then you have to be in the same position as you were at the start. ie £20 gift card and rest on credit card.
    One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.
  • bris
    bris Posts: 10,548 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Did you cancel within the 7 days DSR period? If so, then yes they must give the balance back to your card. You may need to point out the DSR rights to them, even though they already know and are trying it on.
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