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HELP - Won't refund back onto my creditcard
Vm59
Posts: 2 Newbie
I ordered some shoes from Office online as I had a £20 giftcard to use & there are no stores located near me. I order three different pairs to see which I would like best & used the giftcard & the rest on my mastercard or so I thought!!
The shoes weren't suitable so wanted to return them, they are now saying that I can't get a refund onto my creditcard only credit put back onto the giftcard? Can they do this?
Surely as I paid for them on my creditcard I should be able to get the refund onto the creditcard?
Any advice much appreciated. Thanks.
The shoes weren't suitable so wanted to return them, they are now saying that I can't get a refund onto my creditcard only credit put back onto the giftcard? Can they do this?
Surely as I paid for them on my creditcard I should be able to get the refund onto the creditcard?
Any advice much appreciated. Thanks.
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Comments
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Do you want the entire cost refunded to your card? Companies are entitled to refund in the method in which they were paid. Therefore, £20 goes on a giftcard, the rest on your credit card.
If they're insisting the whole amount is refunded in gift vouchers, they're probably on shaky ground. Similarly, if you insist the whole payment is returned to your CC, so are you."Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.0 -
Presumably you did it all in one transaction and split the payment over the two methods? How much is the refund? More than the £20 gift card? If it is are they saying all the refund is as gift card or that the first £20 and the remainder goes back to the card?
If it is the later then I would argue it is fair. If it isnt and you are returning them under the DSR and they want to give, for example, £50 of gift vouchers then I would argue that was wrong.0 -
It's not something that's particularly well defined in terms of the law, but the company does have a duty to refund you via a 'reasonable payment method'. In this instance I'd argue that would be £20 as a giftcard and the rest back on the CC.
Seems fair to me."Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.0 -
The Gift card is not legal tender, refunds for defective goods must be made in legal tender, it matters not how a merchant accepts payment, they must refund in legal tender.
Where the goods are not defected the shop can provide a credit note, if the gift token is credit then, they could offer the gift token and a credit note.Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0 -
The Gift card is not legal tender, refunds for defective goods must be made in legal tender, it matters not how a merchant accepts payment, they must refund in legal tender.
Where the goods are not defected the shop can provide a credit note, if the gift token is credit then, they could offer the gift token and a credit note.
In which case op did not pay for first £20 in legal tender so they can't reimburse something they havent been given in the first place.0 -
You have mentioned 'legal tender' three times in one sentence.The Gift card is not legal tender, refunds for defective goods must be made in legal tender, it matters not how a merchant accepts payment, they must refund in legal tender.
I thought it was only debts that had to be paid in 'legal tender', but I may be wrong.
Are credit card refunds considered legal tender?
Can you please provide further guidance?
Even when, as in this case, returning goods purchased online?Where the goods are not defected the shop can provide a credit note, if the gift token is credit then, they could offer the gift token and a credit note.
I am sure Distance Selling Regulations say otherwise.0 -
In which case op did not pay for first £20 in legal tender so they can't reimburse something they havent been given in the first place.
How was the gift card purchased ?
4 chickens and a pig ?Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0 -
The Gift card is not legal tender, refunds for defective goods must be made in legal tender, it matters not how a merchant accepts payment, they must refund in legal tender.
Link to the legislation that supports this, please.
As an aside, do you know what 'legal tender' even means? Any transaction can be on any basis provided both parties agree. The goods don't have to be refunded in 'legal tender' at all. If the store suggested a refund of magic beans, and the OP was willing, that would be a perfectly allowable transaction."Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.0 -
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fluffnutter wrote: »So what if it was? A perfectly legal transaction although I'd argue that £20 wasn't particularly good exchange for four chickens and a pig.
You didnt see the pig :rotfl:Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0
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