Help! Virgin mobile won't help with photo & PAC

lonestarfan

I arranged a sim only deal with virgin for grandmas iPhone4. She was with tesco initially. I did same for me. I was with orange. Mine all went ok apart from the slowness of virgin to close off the transfer so my number would show correctly to others when I was texting or ringing them. Virgin were helpful when I rang them about mine to say that pple were seeing the virgin sim number rather than mine and they sorted it out. Different story with Grandma. Virgin couldn't be more unhelpful which is annoying as this is an old lady we are talking about. They say they don't support iPhone so can't help me!! She loves iPhone 4 and is tech savvy for a 70 yr old but is hard of hearing so I have to do the phone calls to virgin.
2 problems i need help with. Grandmas number has ported over but when anyone sends her a picture message it says you've been sent a picture Message to collect it visit virginmobile.co.uk/get message. It gives u a reference. Needless to say it doesn't work. This happened with my iPhone PAC transfer but once virgin completed their tasks it fixed it & I just received pictures normally. Secondly when grandma texts me the virgin sim number comes up not grandmas iPhone number yet when she texts an old mobile I had hanging around it came up with the correct number. The only suggestion virgin had was to reset the iPhone. Why they can't deal with it like they did with mine they won't explain or answer me. So I've reset the settings on the iPhone & still she's getting this picture messaging text from virgin & the numbers still wrong. Can anyone help otherwise I can see I'll have to give 30 days notice and transfer to some other provider and get a PAC code etc etc etc !!! TIA.

buscape

Speak their technical support people, customer services won't be able to help.

lonestarfan

Forgot to say the customer services team put me though to technical team and it's them that won't help, tho as i say they helped with mine. They also called them the M &P team. thanks anyway.

buscape

Try again tommorow, if they still won't sort it, get the PAC and leave.

sdduk

Is the internet working on the phone? if not

You need the Virgin internet and mms settings

mms settings is for picture messaging.

lonestarfan

sdduk wrote: »

Is the internet working on the phone? if not

You need the Virgin internet and mms settings

mms settings is for picture messaging.

Thnx. I don't recall doing that on my phone. Where do I find the settings for virgin & where do they go in the iPhone? Is it settings/general/ network? TIA.

grumbler

lonestarfan wrote: »

Thnx. I don't recall doing that on my phone. Where do I find the settings for virgin

Quick googling throws in:
http://www.mphone.co.uk/mms_wap_settings_virgin.html
http://www.modaco.com/topic/328067-apn-settings-for-virgin-mobile-internet-and-mms/
...
...

& where do they go in the iPhone? Is it settings/general/ network? TIA.

Don't know about iPhone, but it has to be somewhere in mobile networks settings.

lonestarfan

grumbler wrote: »

Quick googling throws in:
http://www.mphone.co.uk/mms_wap_settings_virgin.html
http://www.modaco.com/topic/328067-apn-settings-for-virgin-mobile-internet-and-mms/
...
...
Don't know about iPhone, but it has to be somewhere in mobile networks settings.

Thanks. All settings were correct in network. Both problems remain. Any other ideas? TIA

SaLoGo

I used to work for Virgin Mobile a few years back and I remember we had to tell people who were having issues setting up MMS to send themselves an MMS. I have no idea why this worked but it did! Give it a try

Mutt08

Try posting the same question on the forum below, Virgin normally reply pretty quick & sort problems out.

http://community.virginmedia.com/t5/Mobile/bd-p/Mobile

lonestarfan

SaLoGo wrote: »

I used to work for Virgin Mobile a few years back and I remember we had to tell people who were having issues setting up MMS to send themselves an MMS. I have no idea why this worked but it did! Give it a try

Thanks for this. A guy at virgin helpdesk did suggest she sends a picture message but didnt say send it to herself so I'll try that as it didn't fix it by sending a pic. I'll post the result. Thnx.