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Bit confused re: lost package

2

Comments

  • the_lunatic_is_in_my_head
    the_lunatic_is_in_my_head Posts: 9,899 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    There's far too many INR claims on eBay and I should imagine games is a pretty bad category for it. Not the best situation for a genuine buyer claiming INR but seeing as RM have a dedicated eBay team and not a dedicated Amazon team, coupled with sellers shouting about how great sales are on Amazon, it certainly says a lot.
    In the game of chess you can never let your adversary see your pieces
  • Abbafan1972
    Abbafan1972 Posts: 7,213 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    enya_ntfc wrote: »
    Yes its one they made up, going to escalate it now

    What was made up?
    Striving to clear the mortgage before it finishes in Dec 2028 - amount currently owed - £16,087.17
  • the_lunatic_is_in_my_head
    the_lunatic_is_in_my_head Posts: 9,899 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    The form was one put together by the seller rather than RM. There was another poster here told they would only get a refund from RM with confirmation that the customer didn't get the parcel and RM's advice was to ask the buyer to fill in such a form and send it with the claim.
    In the game of chess you can never let your adversary see your pieces
  • Crowqueen
    Crowqueen Posts: 5,726 Forumite
    edited 11 May 2012 at 9:35AM
    ludovico wrote: »
    There's far too many INR claims on eBay and I should imagine games is a pretty bad category for it. Not the best situation for a genuine buyer claiming INR but seeing as RM have a dedicated eBay team and not a dedicated Amazon team, coupled with sellers shouting about how great sales are on Amazon, it certainly says a lot.

    Could be that eBay account for a far larger slice of the third-party marketplace market than Amazon, and many Amazon sellers are a lot more professional than eBay sellers.

    I've had to make seven claims as a buyer on eBay since 2010, and only one on both Amazon and Play - so it works both ways. Just had another delayed item - and I suspect I have another one from Amazon marketplace too. So that's ten altogether.

    Of those total ten claims, four of them were the fault of the seller directly, not RM. None of them involved the company's own stock, one item was definitely not sent until I raised a dispute (Play, for a £20 item), and none of them were the usual 99p 'bargains' from non-performing sellers.

    I think some sellers need to look at the whole picture before they start making insinuations about buyer honesty. It got to the point where I was thinking about not buying so much online - until the Play item arrived and there was evidence of seller being bent (sending package about two weeks after purchase and well outside their expected delivery date) rather than simply the postal service being rotten.

    The thing is, some sellers get so insulated in your own world you forget there is another point of view (and there are a number of people on the community boards who admit they don't buy much on eBay - so they don't see the other end of the situation when it does happen but are perfectly happy to comment on buyers' experiences). I can accept that some buyers are dishonest - but when INRs happen to me in this way, it does annoy me when some sellers take this arrogant view that 'what do you expect because sellers are annoyed' - it's not right, full stop, to make out that any one segment is totally dishonest - because it means that you can't trust the people who are keeping you afloat - in which case, maybe you shouldn't be in the online market at all.
    "Well, it's election year, Bill, we'd rather people didn't exercise common sense..." - Jed Bartlet, The West Wing, season 4

    Am now Crowqueen, MRes (Law) - on to the PhD!
  • enya_ntfc
    enya_ntfc Posts: 261 Forumite
    edited 18 May 2012 at 9:34PM
    They are asking me to "cancel transaction" I have never had to do anything like this as a seller, what is this? I just want my money!

    Have the money now
    The Fields are Green, The sky is blue, the River Nene goes winding through, The market square is Cobblestoned, It shakes the old dears to their bones, A finer town you'll never see, A finer town they'll never be, Big city lights don't bother me, Northampton Town I'm proud to be!
  • No_Eye_Deer
    No_Eye_Deer Posts: 573 Forumite
    enya_ntfc wrote: »
    They are asking me to "cancel transaction" I have never had to do anything like this as a seller, what is this? I just want my money!

    Have the money now

    They get their fees back if you agree to cancel.
  • adviceforall
    adviceforall Posts: 682 Forumite
    I wouldn't do it until they refunded though
  • steveE2
    steveE2 Posts: 1,333 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    adviceforall wrote: »
    I wouldn't do it until they refunded though
    enya_ntfc wrote: »
    They are asking me to "cancel transaction" I have never had to do anything like this as a seller, what is this? I just want my money!

    Have the money now
    Already refunded
  • sharnad
    sharnad Posts: 9,904 Forumite
    enya_ntfc wrote: »
    They are asking me to "cancel transaction" I have never had to do anything like this as a seller, what is this? I just want my money!

    Have the money now


    If you hadnt I would say no to the cancel transaction, they get their fees back if you say yes
    Needing to lose weight start date 26 December 2011 current loss 60 pound Down. Lots more to go to get into my size 6 jeans
  • enya_ntfc
    enya_ntfc Posts: 261 Forumite
    Yeah thought that is what it was. They have messed me around too much to get their fees back.
    The Fields are Green, The sky is blue, the River Nene goes winding through, The market square is Cobblestoned, It shakes the old dears to their bones, A finer town you'll never see, A finer town they'll never be, Big city lights don't bother me, Northampton Town I'm proud to be!
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