Advice needed about a win

grannybiker

rexy0101 wrote: »

I have written a reply to your comment, perhaps if more of us did it might help
https://www.facebook.com/thesun

:beer: Thanks for that link :A.
Been over there to try and do the same, but was hiding from me

ETA - You can't post directly on their wall, (Wonder why?) so you need to go under his post https://www.facebook.com/media/set/?set=a.249616611731452.84292.161385360554578&type=1

rexy0101

The post is a little lost, its under the pic of the fat cat (could'nt find it on page 3 facebook page)

Ms_Chocaholic

Hiding for me too; you can only select to view posts on their page that they have posted or that your friends have posted

missk9

im kate c greenaway on FB and have commented also for you using granny bikers link!

redbull08

also written in your favour xx

chrissie57

Added my comment:cool:

Although given that there was nothing in their t&c about access perhaps approaching via official channels would help as well? There is an organisation which oversees competitions (name escapes me, sorry) and the Sun run a lot - perhaps see what their view is?

Good luck and don't let them beat you:)

nicechap

From the comping guide here:

https://forums.moneysavingexpert.com/discussion/1014121


7 What happens if my prize doesn’t turn up?
This is going to be individual to each comp. Usually it will state in the T & C for each comp how long it should take for the prizes to be dispatched to winners. As a general rule though or in the absence of any particular details in the T & C, allow 28 days, (allow more if we are experiencing postal strikes or extreme weather conditions). If the prize hasn't arrived by then, get in touch with the company offering the prize. Try to contact the person whose details you have & ask politely if there is a problem with delivery. A telephone call is the best way, but failing that try emailing them. If they don't reply, look on the original website for contact details & contact them, again being as polite as you can.

If you still get no response from them, there are a few different things you can try.

The Institute of Promotional Marketing complaints@theipm.org.uk lay down the guidelines which comp organisors must follow. MSE Compers have reported that they are very good at investigating dodgy comps & missing prizes with one chap in particular Edwin Mutton, being an absolute star. Please note, the IPM was formerly known as the Institute of Sales Promotion (name change in May 2010) however, the contact info does not appear to have changed.

The Advertising Standards Authority have an online complaints form.

I had an issue with a prize not turning up & after chasing politely for 5 months, I mentioned that I had been advised to talk to the Institute of Sales Promotions about the matter. Funnily enough that resulted in a letter of apology within a few days, along with a box of ‘Apology Goodies’ & my prize turned up 2 weeks later. Just remember to keep your cool & remain polite.

Smitten1

Many thanks to all of you who posted on The Sun for me.

Smitten1

Many thanks for the helpful suggestions. I have now written to the Advertising Standards Authority.
I have also reposted my commments on The Suns Facebook page under thier post about Prince Philip

rexy0101

Hi Smitten,i can't find your post on their Facebook page anymore. I hope they got back to you