Anyone used the Mark Group?

System

Well the Mark Group came cold calling on my house. I signed up. Had the cavity in my walls filled and i'm pleased and happy I did.

Er_I_Dont_Think_So

I saw that mark group was a decent enough company on here and let the nice lady do her survey. An HOUR AND A HALF later she'd finally done. She didn't know how to use a drill, or silicone dispenser, her extention cable was too short she couldn't answer my questions she rang her superviser at least 6 times, her credit ran out so she had to borrow my phone and she came back twice having forgotten to do something. So frustrating! And she said I need another surveyor to come back in a month to double check she did it all right. I feel like I've wasted a lot of time and I have to take a morning off work next month to wait on for her superior to check again. Not impressed with the 'professional' approach but terms and conditions all seemed legit (I had a looong time to read them!) I'm only going to go ahead if the next representative is knowledgable and capable as she clearly didn't know what she was doing.

Stink_rat

I am having a nightmare with this company. They have turned up at one of my properties and harassed my tenants. Telling them that I'd agreed for the survey and telling me they'd agreed it. I spoke to them on the phone after they had apparently already had permission from my tenants and told them they could do a survey but that I was not agreeing to anything at this point. I also told them my tenants had no legal rights to authorise work o My property and so they must come to me. However I tonight received an email saying the work was going to be carried out on the 14th October as they had agreed with my tenants. They also sent me a photo of a contract in my name which was signed. I immediately rang the guy up and pointed out to him this was fraud as that was not my signature and that I had huge concerns. He again tried to tell me a load of rubbish about how it was my tenants and how they had rights and the paperwork was in their names but then he thought he would change it as really I should be the one to have he warranty on the insulating product. I told him I was not giving him permission as that was not my signature and I have not read any term and conditions. I also pointed out that I could not see how it would be free for me as I do not qualify under any of the schemes on the companies website. He then told me it was a new product and came under a new scheme for hard to insulate properties! I agreed to let him meet me Monday but immediately rang my tenants who told me they refused to sign anything as it wasn't their property. They then said he had come round this afternoon to tell them I'd booked a date! It's a little bit of nievity by my tenants, in not knowing I am contractually abliged to let them know n arrange it with them first. But still, something doesn't feel right and the way it's all been done and the speed of it, feels wrong, I am now waiting for the company offices to open Monday to get to the bottom of this as I smell a huge rat. As anyone that desperate for work they will forge documents to me is a little suspicious. He has also pushed this all through in a matter of a week saying its because the upstairs owners want it and they cannot do it without me agreeing too. So I am currently hoping the company will resolve this and reassure me, if not I'll be contacting trading standards or the police. As well as checking with the neighbours that part of the stories also true. I hope I'm wrong about this company and generally they are above board but please be careful I will try to let you know what happens.

Fileydeb

zaksmum wrote: »

Just had a young man turned up at my door, with a folding ladder under his arm, offering free loft insulation, saying he was from the Mark Group. He asked to check out our loft and O/H allowed him in to do so, obviously keeping an eye on him.

He said there was no charge whatsoever but didn't ask if anyone was on benefits etc.

After asking who our energy providers were - why was this relevant? - he gave us a date to have the loft insulation done, stipulating there's no charge. O/H signed his form which stated that we agreed to pay the installation team on completion of the work, but the "Amount Due" figure was zero. The man said it was a free summer offer.

Bit worried now though - I always thought these government based schemes were conditional on certain benefits? There were other young men in the road knocking at neighbours' doors, and I did check the ID of the one who came here...it just hard to take anyone at face value these days, especially when they're cold calling.

So has anyone used the Mark group and are they a reputable company


,
Keep clear they are rubbish,keep cancelling,loosing survey reports started process in June now in oct,had enough when they rang today to say lost survey and would have to do agin so I told them to get lost also reported to watchdog program bet there are loads with same problem]

Fileydeb

You are one of the lucky ones

Fileydeb

zaksmum wrote: »

Just had a young man turned up at my door, with a folding ladder under his arm, offering free loft insulation, saying he was from the Mark Group. He asked to check out our loft and O/H allowed him in to do so, obviously keeping an eye on him.

He said there was no charge whatsoever but didn't ask if anyone was on benefits etc.

After asking who our energy providers were - why was this relevant? - he gave us a date to have the loft insulation done, stipulating there's no charge. O/H signed his form which stated that we agreed to pay the installation team on completion of the work, but the "Amount Due" figure was zero. The man said it was a free summer offer.

Bit worried now though - I always thought these government based schemes were conditional on certain benefits? There were other young men in the road knocking at neighbours' doors, and I did check the ID of the one who came here...it just hard to take anyone at face value these days, especially when they're cold calling.

So has anyone used the Mark group and are they a reputable company?[Dont use them they have let us down since June,cancelled insulation dates with no warning,loose survey reports,and today said they would have to do another survey,I give up it's not the gov schemes that don't work it's the people they get to carry them out.]

skivenov

I had them round the other week, he never asked if I knew about the existing insulation, and asked if he could have a look at the loft insulation. I was bored, so I let him. He duly put his expanding ladder together (those things are a pain in the !!!!) and went up in the loft. Where he was greeeted by 6 inch of jablite I put up there over the crappy insulation that was in there.

On the plus side, he chucked a couple of boxes up for me while he was there.

I'm hoping they come around again in 6 weeks or so, I could do with my xmas decs getting down and I hate ladders.

Mergic

Aarondodd are you associated with Mark Group?

I've just spoken to a cold caller from Mark Group just as others on this thread have described. He showed me forms of others who have signed up etc but as a matter of principle I won't sign something on the doorstep. If they are legitimate and offering a government backed offer specifically to houses in our area, why did he not leave me information and contact details?

I've had my house inspected in the past for free insulation (through a council backed scheme) but it has a narrow cavity, so they couldn't do it. The cold caller said there's a new technique that can do it and they can do it for free, but first he needs to drill a hole in the side of our house. I'm not giving a cold caller permission to drill a hole in my house (the Virgin Media installer has made enough mess of our brickwork). I'd be really interested in this service if there is a free and legitimate company to do it. Legitimate companies give you an opportunity to consider and find out more, not ask for a plug socket so they can attack your house.

I would be keen to know if Aarondobbs or anyone know how to go about accessing legitimate schemes targeting specific houses without signing up with a cold caller. I've found a couple of company websites that claim they can provide free narrow-cavity insulation, but I'd prefer to go though an energy supplier or council approved scheme so I know they are legitimate.

Azmataz

Mergic wrote: »

I'd prefer to go though an energy supplier or council approved scheme so I know they are legitimate.

Mark Group were EDF's installers for my area - they installed loft/cavity wall insulation.

Mergic

Azmataz wrote: »

Mark Group were EDF's installers for my area - they installed loft/cavity wall insulation.

I noted that others have said they have had work done by Mark Group through energy suppliers and approved schemes. So why did they not give me information about the approved scheme they are delivering? I will not sign anything with a cold caller (I won't give most the time of day, but this one caught me as I arrived home and was talking about something that interests me). I'm believe salesmen legally need to arrange an appointment to get you to sign and signing for something free should be nothing different. It's actually frustrating that he didn't offer me a more professional service rather than a pressure sell.