Orange Upgrade dates

Circa1892

I've been with Orange for a painful 21 months.

I was due to upgrade on the 8th May (so 5 days from now). My online account told me this up until yesterday.

Now, today, when I log on to my account my upgrade date is showing as being the 23rd June.

I've been given no notice by Orange either verbal or in writing that they've changed the term of my contract, but, as usual, they're being uniquely unhelpful.

Anyone else in the same situation with any advice?

thistimenextyearrodney

same here....its a 'ofcom' thing....aparently they cant roll over contracts remaining months ie 24 becomes 27 ....im gutted too as 'due' upgrade 19 may now gone up to 3 july!!! needed auto cash back on internet deals too gutted

thistimenextyearrodney

it came into effect beginning of may - email from orange would be nice

grumbler

Orange change of term and conditions as of yesterday !
Orange changing early upgrade period....

claregutch

I am in the same situation. I took out a 24 month contract on 23/7/2010 (but they added on 3 months because I did an early upgrade). This means it is a 27 month contract. Now they no longer allow 27 month contracts and early upgrades. I was not informed of this. Does anyone know if the new Ofcom rules apply to contacts taken out before May 2012? Which would mean my 27 month contract is no longer valid?? SOrry to highjack your thread. I am new to this site and not sure how to start a new thread and felt we had similar problems. BTW I spoke to Orange tonight and they were not willing to let me stop my contract after 24 months. So annoying as my phone has been stolen.

grooveman99

Same thing just happened to me. I asked to speak to a manager about this - as the bloke I spoke to on the phone was completely useless. I was told at least three times on the phone to customer services over the last 6 months that I would be able to upgrade on 30th April - now they are saying mid June. It may be 'legal' but it's a blatant violation of the customer/service provide trust relationship in my view. This is a very bad move from Orange - I certainly now plan to leave Orange at the end of my contract. As thistimenextyearrodney says above - an email at least would have been good. I'll let you know how the conversation with the call centre manager goes, but as all promises were verbal, it doesn't look like I've got a leg to stand on...

Tony5101

Circa1892 wrote: »

I've been with Orange for a painful 21 months.

I was due to upgrade on the 8th May (so 5 days from now). My online account told me this up until yesterday.

Now, today, when I log on to my account my upgrade date is showing as being the 23rd June.

I've been given no notice by Orange either verbal or in writing that they've changed the term of my contract, but, as usual, they're being uniquely unhelpful.

Anyone else in the same situation with any advice?

If your first 21 months have been "painful", why would you want to upgrade and stay (or am I missing something?)

gjchester

Early upgrades have not been part of the contract just a good will issue, and usually done by adding the months early on to the new contract (so a 18 month could become 21 and a 24 to 27) . That sais early upgrades are usually not great value as they know you have to stay for 2 months so don't offer the best deals.

However the changes mean they cannot do this so Orange have reduced it to 45 days.

It was never part of the contract, just a goodwill things so theres no change to T&C so no legal requirement to notify people.

I can understand it could be disappinting to some people, when theres a cut off there will always be some it hits hard than others. Vodafone moved to a 1 month early upgrade a while ago, probably the same reasons.

kingid

I've just found this out as well. For months my upgrade was due in May 2012. Now its July 2012.

Once again Orange have changed part of their contract in favour of themselves (suprise, suprise). Spoke to customer support - response was basically "tough" - we can do what we like.

Why do Orange continue to provide a poor customer experience?

So, after many years of being a loyal Orange customer, time to ditch both broadband/landline and mobile with them I think.......I don't want to keep experiencing these unpleasant "suprise changes"

drbesty

Ofcom have more than likely forced the change with their stipulation that a phone contract can't be over 24 months

nuffsenuff

Had a conversation with no less than three Orange advisers about this today.
First one really couldn't have cared less and (i'm assuming) 'accidentally' cut me off while transferring me to cancellations.
Other two were a little more helpful.
Long story short I've had enough of Orange and have gone elsewhere.
Common courtesy would have been nice at the very least in terms of an email saying they were going to make some changes.