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Are Orange always this bad...?
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Orange have always been a good provider & always been very helpful up until yesterday! I was due an early upgrade & very excited to get myself a shiny new phone until i found out they have changed their early upgrade policy from 90 days to 45 days starting may 1st! I think they should allow me to upgrade anyway!0
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In Orange France Telecom computers probably refers to a Involuntry Replacement handset, its not what Sake of Goods act says it what the computer says LOLWhat's an 'IVR'?
Like when computer wanted to give me a replacement phone based on Operating System not the IMPERATIVE SignalBoost/UMA handset I needed!
The exec office could not override it, so back door is a new handset charge to my account then a credit for the handset amount...CEO does not listen to CE office about it or STUPID workload it causes them.
CE office have been honest as hell with me in why these matters occur when asked. KUDOS to them, meh for France Telecom !SO... now England its the Scots turn to say dont leave the UK, stay in Europe with us in the UK, dont let the tories fool you like they did us with empty lies... You will be leaving the UK aswell as Europe
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I guess some people are just a little more patient than others.
OP - if you give them time to complete setting your account up properly, you should find that PAC'ing in your number is relatively painless.
I should be patient?! How does that fix their IVR? How would patience have prevented the customer service person from lying to me and then effectively calling me a liar? How would it fix the thick accents of some of their call centre staff? How would it fix the problem of them using an invalid reply number to send me a survey?
How would patience compensate me for the fact that, due to Orange's error, I am now simultaneously liable for two mobile phone contracts for an extra two days? And how would it have prevented them from giving me misleading information that would have resulted in call charges that I would have had to insist on being refunded or take them to court (which I'd rather not waste any time over)?
Anyway, I did give them time to set up the account properly. And they failed to do so. I was advised that the porting process would occur yesterday between 11am and 3pm. If I hadn't chased them up (and provided every piece of information again) then I suspect the number never would have been ported and I would have been left paying for two contracts for even longer!Calls to voicemail *ARE* charegeable, but only in so much as they come out of your inclusive allowance - if you've got no minutes left - then you pay.
Well that contradicts what both people from Orange said! One said all calls to the voicemail number are always free. The other said that the calls are always 35p/min. :-/
How can they run a company like this?!0 -
Orange has been a mess internally since FT bought it. Orange UK was once a beacon to the world of mobile, its now a cash cow to France Telecom, take solice though the Euro strength against the pound in few years past has destroyed FT's UK income LOL, anyone notice loads of changes and worse priceplans over that period ? It has become more expensive than o2 or Voda over that period. If the merger with T-Mobile dont stop flow of cash dropping FT will sell Orange UK (and maybe we will get a beacon again)SO... now England its the Scots turn to say dont leave the UK, stay in Europe with us in the UK, dont let the tories fool you like they did us with empty lies... You will be leaving the UK aswell as Europe0
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It doesn't - and being realistic - how would you expect an agent answering the phone to know whether their IVR was or wasn't working?I should be patient?! How does that fix their IVR?
I'm sure that they didn't lie to you or call you a liar - mind you, if you'd spoken to them with the same attitude as the way you've written your post - they may well have thought it.How would patience have prevented the customer service person from lying to me and then effectively calling me a liar?
Let's face it - they couldn't understand you either - but by this point you were probably so !!!!!! off that you were already in a bad mood before the poor sod even answered the phone anyway.How would it fix the thick accents of some of their call centre staff?
Sent automatically after a call - the reply number isn't invalid as I've personally completed many surveys, and it's the same number each time.How would it fix the problem of them using an invalid reply number to send me a survey?
Very well by the looks of things...How can they run a company like this?!
Bottom line is - you gave the impression that you had **JUST** signed up for an Orange account, and that you were miffed at not being able to your PAC to them and have your number transferred immediately - hence my advice to be patient and give them time to set your account up and issue your new number etc.
If you'd actually said that you'd signed up xx days ago, provided your PAC and had already been told that your number would be ported over by between 11 and 3 yesterday - then my post would very possibly have said something very different.
Anyway - it looks as though everything is sorted now - so not really sure what the rant was all about anyway!0 -
I have x2 phones and a dongle via them, when their is an issue I just email there executive complaints and its sorted no issueDon't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0
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It doesn't - and being realistic - how would you expect an agent answering the phone to know whether their IVR was or wasn't working?
I wouldn't. Obviously. So I don't expect them to tell me that it IS working when I know it isn't and they haven't checked. When I phone a company and say, "Your IVR isn't working.". I don't expect the reply to be (effectively), "Yes it is. You're wrong. We're not going to do anything to help, either.".I'm sure that they didn't lie to you or call you a liar...
So now you're calling me a liar too! :rotfl: How can you be sure of something you are ignorant of?! Very strange!Let's face it - they couldn't understand you either - but by this point you were probably so !!!!!! off that you were already in a bad mood before the poor sod even answered the phone anyway.
I'm sure their staff couldn't understand me. That's why the first guy had to transfer me to someone else. I can't understand why they would employ people who can neither understand a British accent or can be understood by someone with one. It's a Surrey accent, so I think it's pretty "clean" and easy to understand by most people. I have a group of friends who teach English as a foreign language, so often meet up with students from abroad. Many have commented on how easy they find it to understand me (as I annunciate clearly, avoid glottal stops, slang, etc.). If the Orange guy couldn't understand what I was saying, then I doubt he could understand many British accents at all.Sent automatically after a call - the reply number isn't invalid as I've personally completed many surveys, and it's the same number each time.
So why does my phone generate an error when replying to that text, but not any other? And how did you manage to check that the number was still valid today?Very well by the looks of things...
Blimey! I hope you never run a business of your own!If you'd actually said that you'd signed up xx days ago, provided your PAC and had already been told that your number would be ported over by between 11 and 3 yesterday - then my post would very possibly have said something very different.
Well... I did say that the number failed to port on the relevant day. Maybe I could've worded it a bit better...Anyway - it looks as though everything is sorted now - so not really sure what the rant was all about anyway!
Everything is NOT sorted! They still haven't ported the number! I've got to wait another two days now and hope they don't balls it up again!0 -
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Can't do the quote thing but the number orange use for the surveys is ALWAYS the same...and it's possible that the reason your phone didn't work when trying to reply was because of the number porting? When a number ports, you often have split service and could'be caused the problem. Once your number is up and running properly, you will probably find those surveys will work (if you want to respond, of course)!
I don't understand the bit about being called a liar. Maybe the person you spoke to wasn't aware of any issue with the ivr and the mistake they made was to say 'there wasn't an issue", rather than "I'm not aware of any issues with it.0 -
Regarding porting, it's just as likely the network you're leaving will balls up the process, it's a lot more complicated than you might realise0
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