battery broke my computer

Macrahanish

pulliptears wrote: »

I was assuming this was the old style white MacBook where the battery just pulls out. I wouldn't want to be pulling apart a MacBook Pro Unibody to fit a battery myself.

It is an old style Macbook, but actually a black one, so the top case is quite a lot more expensive than a white one. So, yes, the battery just pulls out.
Thank you. Someone that knows Macs and knows that the trackpad is vital, and using a mouse is a huge pain in the !!!, even before trying to use it anywhere other than a hard surface. And yes, the two finger scroll is so useful, and it's a nightmare not having it.
As for checking the size before inserting it, as someone had advised, seeing as it was probably 2mm too deep, I don't see that it would be expected that one should check its size.
I'm still hoping that someone can advise me as to how to deal with the supplier, or should I go straight to Amazon?

penrhyn

Get a quote for repairing your Macbook, and advise the supplier you expect them to compensate you, you may get something as a goodwill gesture.
I suspect their T&Cs exclude consequential damage.

The mouse suggestion was a workaround which you seem to have been unaware of so you have got some help here.

Proc

Macrahanish wrote: »

It has severely hampered my work for now almost 3 months. Do you have any suggestions as to how much I should ask for.

To be honest if you were losing that much you wouldn't put up with it for three months.

If I went to my boss and said "I haven't done any work for three months because I'm waiting for my laptop to get sorted" I'd be leaving with my P45.

You won't get any compensation and you've already had the problem rectified. In future if a problem is that drastic maybe find an alternative means of foxing it and push for a refund. Three months for something that is supposedly work critical is absurd.

Macrahanish

How do you know what I'd put it with. Firstly I work for myself. Secondly I was obviously short of cash, which is why I bought a cheaper battery. The problem has not been rectified. The computer is still damaged, and the damage was caused by a component that was not fit for purpose. I have had an ongoing conversation with the supplier, but having put their insurers in touch with the technician who assessed the problem I have not heard from them since. They have admitted that the battery was wrongly sized. Surely if they could prove that it was not their fault, they would have told me by now. Now, either I take them to the small claims court, or as I was hoping, that someone may have a bright idea as to how to speed up to the process to a successful conclusion. I would really appreciate if someone can help with a proactive solution. And talking about someone's problem from purely your own standpoint is truly absurd.

insight101

Do you not need to send them a quote for a new top cover including fitting.
Ask Apple for a price then send off.

Is this what you need.
Part Number MSPA1111 About £158
http://www.weareelectricals.com/products/Apple-Macbook-Top-Case,-Keyboard-Mspa1111.html

Then 20 mins for tech. to fit and test. another £30+

So the damage is about £190 + your inconveniance

ThumbRemote

You say the company have admitted there is a fault with the battery which has caused the damage. Is that in writing or verbally? It makes a big difference for your chances of recovering the repair costs from them.

If they supplied the faulty product, it damaged your laptop, and they have admitted as such it seems straightforward; they need to pay for repairs. If they won't, take them to the small claims court.

If you have no way of proving they admitted it caused the problem, it's going to be more difficult. Perhaps you could try emailing them about it to try and build up some proof.

Macrahanish

Thanks Thumb remote,
some straightforward advice! They have admitted that the battery was too big and they had had the problem before. This is in e-mail. Also I have the technician's report which confirms this, the damage,that the battery was too big, and the causation. Obviously I'd rather not have to go through the small claims court, but if I have to, then so be it.

ThumbRemote

In which case I can't see any issues.

In the first instance write to them, stating that the battery they supplied has caused damage which will cost £x to put right, and asking how they want to resolve the damage. Say you're willing to arrange a fix yourself and will send them the invoice, or they can arrange to fix the problem.

If they refuse / ignore the letter I would get it fixed, then send them the invoice to refund.

No reply / refusal again is a letter before action.

Finally small claims court.

Jeff_Bridges_hair

pulliptears wrote: »

Macbooks mostly use the trackpad to scroll using 2 fingers. Personally, I couldn't imagine not being able to use the trackpad. Added to this the use of a mouse takes away the whole point of a lap top as then you need it on a hard surface not your lap.

I know all about Macs as I do carry one around with me to use for work - even though I dont really need/want to.

And im more than aware of the fact that you need to use a mouse on a hard surface but if the OP is a writer then I can imagine that he would be more sat at a table writing whatever it is they write rather then sat on the sofa as they do become uncomfortable when writing war and peace with them on your lap.


Just out of interest out of reading the other posts OP - was this seller through Amazong based in the UK?

pulliptears

Jeff_Bridges_hair wrote: »

And im more than aware of the fact that you need to use a mouse on a hard surface but if the OP is a writer then I can imagine that he would be more sat at a table writing whatever it is they write rather then sat on the sofa as they do become uncomfortable when writing war and peace with them on your lap.

Personal choice I imagine, I personally can't sit and write at a table, it makes me ache due to my spinal issues. All my writing is done with the MacBook on my lap, and that included all my uni work and dissertation.

I find working from a table much more uncomfortable.