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Oven cleaner spilt on my ugg boot in the shop when it leaked, will they pay?

Oven cleaner spilt on my ugg boot in the shop when it leaked, what will happen?
From a big well known uk store, b & m home store. I told the store, my partner got it on his leg, it was leaking in the basket, it is burning his leg and it was recorded in the accident book, but for my boot is completely ruined and stained, have taken photos and will send them to head office with a letter. The manager said they will pay for the bill, attached a photo of an online version of the receipt they were £160 and completely ruined
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Comments

  • HappyMJ
    HappyMJ Posts: 21,115 Forumite
    10,000 Posts Combo Breaker
    They might. They can and probably will reduce the amount from £160 depending on how old they are. It's negotiation. If you don't like the offer then you make an offer to them and if you reach a deadlock you take them to court and let a judge decide.
    :footie:
    :p Regular savers earn 6% interest (HSBC, First Direct, M&S) :p Loans cost 2.9% per year (Nationwide) = FREE money. :p
  • bris
    bris Posts: 10,548 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Jadex91 wrote: »
    The manager said they will pay for the bill,
    Haven't you just answered your own question?
  • Hintza
    Hintza Posts: 19,420 Forumite
    10,000 Posts Combo Breaker
    edited 30 April 2012 at 3:44PM
    bris wrote: »
    Haven't you just answered your own question?

    lolllllllllllll

    That will the cheaply made pair, made by Decker's in China instead of the REAL Uggs which are a generic boot but from Australia at at least half the price but are at least some way to being authentic.
  • fluffnutter
    fluffnutter Posts: 23,179 Forumite
    I suspect they're entitled to give you only the value of the boots as is though, and not pay for a new pair.
    "Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.
  • jadex91
    jadex91 Posts: 198 Forumite
    Tenth Anniversary 10 Posts Combo Breaker
    As they are nearly 3 years old they are only offering £60 but I paid £160 and they sell now for £190, they said This is all they are worth as the sales of goods act says they can give less? I can't afford £130 more to buy a new pair when it wasn't my fault. They are ruined with oven cleaner acid as it leaked in the basket!!! So annoyed. What do I do? Thanks
  • Missli
    Missli Posts: 7,685 Forumite
    Tenth Anniversary 1,000 Posts Photogenic
    Its a shame your boots are ruined, but I'd be happy with that for a pair of boots that have had regular use for 3 years.
    New forum. New sig. Yes I still need to lose 2 stone! :smiley:
  • wealdroam
    wealdroam Posts: 19,181 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    edited 3 May 2012 at 4:50PM
    So this continues from your earlier thread?

    How much would you pay for a three year old pair of boots?

    That of course is probably not the best way at arriving at the right figure, but it may help you understand how the value of an item will depreciate over time.
  • squeaky
    squeaky Posts: 14,129 Forumite
    10,000 Posts Combo Breaker
    Threads merged :)
    Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.
    Never ascribe to malice that which is adequately explained by incompetence.
    DTFAC: Y.T.D = £5.20 Apr £0.50
  • arcon5
    arcon5 Posts: 14,099 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Personally I wouldn't expect any pair of shoes or boots to last 3 years unless they was stored away throughout the whole time, which would really defy the point of buying the boots in the first place.
  • Bangton
    Bangton Posts: 1,053 Forumite
    Tenth Anniversary 1,000 Posts Combo Breaker
    Take the £60 and buy some different boots? Uggs are so ugly and aren't you bored of them anyway after 3yrs?
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