BT misleading online sales - please make a complaint to www.asa.org.uk

glewis

[FONT=&quot]Can I hurt BT via Advertising Standards Agency?[/FONT]
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[FONT=&quot]Whilst logged on as a customer to their web site I wanted to see what packages where available and spotted, ‘online-exclusive’ an basic broadband and any time call package for £13/month + a £25 supermarket voucher. When trying to order this package it just say ‘sorry’ unavailable. This is rather misleading I feel.[/FONT]
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[FONT=&quot]It turns out that it is only for new customers and this info is ‘hidden’ under a closed tab ‘The legal stuff’ –[/FONT]
[FONT=&quot]“[/FONT][FONT=&quot]Broadband and Anytime Calls[/FONT] Offer ends 27/06/12. £13 a month for 12 months with Free Unlimited Anytime Plan. Plus a £25 Sainsbury's gift card when you buy online at bt.com. Available to new BT Broadband customers that sign up for a 12 month minimum term and pay BT line rental.”
[FONT=&quot]But you have to dig to find it out.[/FONT]
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[FONT=&quot]Now I would say that ‘being a new customer’ should be clearly mentioned with the main features or at least a T&C* apply. Also, BT know that I am an existing customer as I am logged on to their website as an existing account holder![/FONT]
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[FONT=&quot]I have talk to BT options team and there digital care team, but it is like ‘Little Britain’ [/FONT][FONT=&quot]Carol Beer[/FONT][FONT=&quot] ”Computer says no… (cough)” and the front line staff are powerless, how do I get to the ‘sales and marketing’ that set up these misleading systems?[/FONT][FONT=&quot][/FONT]
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[FONT=&quot]So I have made a complain to the ASA http://www.asa.org.uk/Complaints/How-to-complain/Online-Form/Step1.aspx[/FONT]
[FONT=&quot]I have made a complaint [/FONT][FONT=&quot]Advertising Standards Authority ref: A12-194530 if anyone else wants to do the same to BT to misleading sales.[/FONT][FONT=&quot][/FONT]
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[FONT=&quot]How can the individual make large companied feel enough pain to stop this silly sort of marketing and sales?[/FONT]
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[FONT=&quot]Any suggestions?[/FONT]
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[FONT=&quot]Thanks[/FONT]
[FONT=&quot]Giles[/FONT]