Because I’m in the mood to kick up a fuss!

CKhalvashi

Hey MSEr’s

Just come off the phone to Natwest (to ask them to stop calling me of all things), to lovingly have them phone me straight after the call to complete a ‘satisfaction survey’.

After abruptly hanging up the phone on this automated system and phoning them again, they’ve told me that they’re well within their rights to pass my phone number to a 3rd party company for ‘satisfaction’ purposes. I’m claiming that this is against the DPA as I’ve specifically opted out of ‘services that may be of interest’ and all marketing.

Any ideas?!

CK

jonesMUFCforever

Make a written complaint.

innovate

CKhalvashi wrote: »

Any ideas?!

Go for a walk? It's a lovely evening out there

happy_bunny_2

Make a formal complaint. Makes you feel better and looks bad on them when the complaint statistics re made public

CKhalvashi

Will do, thanks guys!

Tbh, them doing it themselves is bad enough, subcontracting it out is what annoys me.

If I want a company to have my custom, they will. They weren’t too impressed at being told that they’re losing £28k of cash savings on Monday morning, though!

caeler

How ironic that they call you about your satisfaction from asking them not to call you again. Well done Natwest!

CKhalvashi

caeler wrote: »

How ironic that they call you about your satisfaction from asking them not to call you again. Well done Natwest!

I know Crapwest, helpful banking!

ses6jwg

MoneySaverLog

CKhalvashi wrote: »

If I want a company to have my custom, they will. They weren’t too impressed at being told that they’re losing £28k of cash savings on Monday morning, though!

For a company the size of NatWest I doubt it will make a blind bit of difference

CKhalvashi

MoneySaverLog wrote: »

For a company the size of NatWest I doubt it will make a blind bit of difference

I know, this is the main problem; I’m very difficult to make profit from as a customer, as everything is held in cash, I’m never overdrawn etc etc etc.

I’m still at work and our Head of Legal has just clumped about 4 things on my desk proving harassment (she was in the office during part of the phonecall)...Team CK 1, NW 0!

She’s rather abruptly told me to demand £100 from them, but I don’t know what I’m doing yet! :eek:

jalexa

CKhalvashi wrote: »

I’m still at work and our Head of Legal has just clumped about 4 things on my desk proving harassment (she was in the office during part of the phonecall)...

I'd question the competence of your "Head of Legal". Where is the "proof"? Anyway is it not cavalier to conduct private business at work in the presence of your Head of Legal? Trust you weren't using the company's phone. Perhaps the next communication from "Head of Legal" will be a warning.

She’s rather abruptly told me to demand £100 from them...

More evidence of "incompetence". I would suggest that is "blackmail". The trick is to respectfully point out that on the issue you have experienced "distress and inconvenience".