Because I’m in the mood to kick up a fuss!

CKhalvashi

pmduk wrote: »

The notification from Natwest to the 3rd party will have been automatic and will almost certainly have been outside the control of the advisor you spoke to.

It’s the advisors themselves that pass the calls on, as far as I’m aware. Needless to say, there’s a massive code red of ‘No Market Research’ across the top of the screen for them to see now!

stclair wrote: »

Account closures can not be administered over the telephone I'm sorry to say it'll have to be done either in person or in writing.

Wrong! I’ve closed an old savings account with about £28 in it over the phone today, and have had a formal moan about the wrong info when I’ve done it, plus your tone.

Just out of curiosity, was it you that I had the pleasure of speaking to on the phone the other night; probably worked out from the name who I am, called Claire, couldn’t get me off the phone quick enough?!

The fact that I do the bulk of my banking at about 3am, as already stated, should be good enough info for NW to not call at 9/10am. I will be on the phone to you lot in 5 minutes to transfer something to another account, which will again prove my point (I work too much!)

CK

stclair

CKhalvashi wrote: »

It’s the advisors themselves that pass the calls on, as far as I’m aware. Needless to say, there’s a massive code red of ‘No Market Research’ across the top of the screen for them to see now!



Wrong! I’ve closed an old savings account with about £28 in it over the phone today, and have had a formal moan about the wrong info when I’ve done it, plus your tone.

Just out of curiosity, was it you that I had the pleasure of speaking to on the phone the other night; probably worked out from the name who I am, called Claire, couldn’t get me off the phone quick enough?!

The fact that I do the bulk of my banking at about 3am, as already stated, should be good enough info for NW to not call at 9/10am. I will be on the phone to you lot in 5 minutes to transfer something to another account, which will again prove my point (I work too much!)

CK

I do not know any males with the name of Claire sorry to disappoint you, plus I do not work in telephony sorry to disappoint you once again.

Account closures are normally requested in writing or by visit to a branch.

The T&Cs state:

7.2 Closure by you
7.2.1 You can close your account at any time for any reason withoutcharge, and we will forward any existing credit balance on youraccount to you, provided that:
(a) you inform us in writing that you wish to close your
account. We may allow you to close your account over the
phone. If you notify us by telephone, we may ask you to confirm any notice in writing; and

However it's uncanny as advisors in telephone banking can not amend details in back office they can ONLY view them they can not even do that after 8pm. Unless your details have been passed on to the CSC.

Get a grip as if the bank take any notice of when you carry out your transactions online. You could suffer with insomnia for all the bank know :rotfl: