Because I’m in the mood to kick up a fuss!

MPH80

Actually - you're mistaking selling your data on and passing your data on to a third party for a necessary part of their business.

So - for example - if you want to place an order on a website the website will have to pass your personal details to their bank in order to do the payment. This is considered necessary and is simply part of the T&Cs. The same is true of email marketing from that company. Most of the websites out there won't send their own emails - they get a 3rd party to do it for them - so they have to transfer your data to that 3rd party, which they are allowed to do providing they are allowed to send emails to you. This is all legal and very frequently done.

However, if the company actually want to sell your data or specifically market to you- they need your permission and doing that without said permission would be a breach of the DPA.

In this case - it sounds like the 3rd party are working to conduct part of NWs business so fall into the former than the latter. You haven't said they tried to sell you anything during this unsolicited call.

As per harassment - that depends on frequency/regularity of calls. It sounds like you've been getting more calls than normal. However, arguing a major problem off the back of the single automated call would be tricky. Their system will be automated to generate that call and it would be hard for communication preferences to move around the system quick enough to stop that call.

M.

pmduk

The notification from Natwest to the 3rd party will have been automatic and will almost certainly have been outside the control of the advisor you spoke to.

The removal of your data from marketing lists will take at least a day, many organisations tell you to leave at least 5 days for this to take effect. It is unfortunate you got called immediately. Why not just laugh about it?

None of the regulators would take this seriously if you escalated the complaint.

Toxic_Lemon

Given that all these companies profess to take DP so seriously by insisting on taking every piece of info from you including your inside leg measurements before discussing your account with you, I would say they DO take your data very seriously. And yet they feel they have the right to make money out of selling your so-called private information.

Having cakes as well as eating them springs to my mind. Complain, I say - because you can!

CleanShirt

Toxic_Lemon wrote: »

Given that all these companies profess to take DP so seriously by insisting on taking every piece of info from you including your inside leg measurements before discussing your account with you, I would say they DO take your data very seriously. And yet they feel they have the right to make money out of selling your so-called private information.

Having cakes as well as eating them springs to my mind. Complain, I say - because you can!

Clearly didn't read it properly. No money is made by third parties. They handed the details to a third party for research purposes on behalf of Natwest... Anyway as has been pointed out, it can take a few days for the varying systems and databases to update your preferences, which I am sure is covered in the T&C's. To be honest, just because your'e in mood, and clearly have nothing better to focus your anger on, really doesn't justify having a go does it, wasting everyone's time.

Also are you sure you requested to be opted out of every marketing option, rather than just calls. As the call you receive may be classed as 'market research' and the other being 'calls'. So if you haven't opted out of ALL the options they would still be entitled too do so regardless.

Rupert_Bear

CKhalvashi wrote: »

Will do, thanks guys!


If I want a company to have my custom, they will. They weren’t too impressed at being told that they’re losing £28k of cash savings on Monday morning, though!

If its anything like my time with Lloyds Bank they would not worry about a mere £28k. I remember an issue with a customer who went overdrawn without permission. He kicked up a fuss at the charges levied on his account and said if they were not removed he would take his business elsewhere. The manager said basically it was his choice. I hasten to add he had £100k in his savings account.

stclair

CKhalvashi wrote: »

Will do, thanks guys!

Tbh, them doing it themselves is bad enough, subcontracting it out is what annoys me.

If I want a company to have my custom, they will. They weren’t too impressed at being told that they’re losing £28k of cash savings on Monday morning, though!

Thatll be Facts International calling you. I would check your marketing preferences with the bank. As for a account closure you'll need to put it writing the letter does not have to be lenghty you just say please close my account and if you include an account number and sort code in your letter and they will transfer it into the account for you alternatively they will send you a cheque.

http://www.facts.uk.com/why.html

CKhalvashi

stclair wrote: »

Thatll be Facts International calling you. I would check your marketing preferences with the bank. As for a account closure you'll need to put it writing the letter does not have to be lenghty you just say please close my account and if you include an account number and sort code in your letter and they will transfer it into the account for you alternatively they will send you a cheque.

Thanks StClair, the first part was into that one of your colleagues couldn’t give me yesterday.

I have closed a savings account on the phone before now, can that still be done?

CK

stclair

CKhalvashi wrote: »

Thanks StClair, the first part was into that one of your colleagues couldn’t give me yesterday.

I have closed a savings account on the phone before now, can that still be done?

CK

Account closures can not be administered over the telephone I'm sorry to say it'll have to be done either in person or in writing.

CKhalvashi

CleanShirt wrote: »

Clearly didn't read it properly. No money is made by third parties. They handed the details to a third party for research purposes on behalf of Natwest... Anyway as has been pointed out, it can take a few days for the varying systems and databases to update your preferences, which I am sure is covered in the T&C's. To be honest, just because your'e in mood, and clearly have nothing better to focus your anger on, really doesn't justify having a go does it, wasting everyone's time.

Also are you sure you requested to be opted out of every marketing option, rather than just calls. As the call you receive may be classed as 'market research' and the other being 'calls'. So if you haven't opted out of ALL the options they would still be entitled too do so regardless.

I moan when simple things aren’t done properly, such as payments sent to wrong account, then it’s me that has to pick up the pieces of Natwest’s incompetence.

I’ve requested no marketing on several occasions, and have lovingly left NW to prove otherwise. Their staff error on not ticking/unticking boxes leaves the ball in their court, as far as I’m aware.

And someone that moaned at me using the office phone, it’s my company, so I will perfectly happily use my office phone as and when I wish.

Emma has drawn up what she expects me to claim from the bank using various legislation. I’m in Croydon atm, not Westminster, so I’ll post this up for anyone that’s interested.

It IS a breach of DPA for them to pass my details on to an external company, exactly the same as it’s a breach of DPA for them to tell my mother I bank with them, when she went to pay money in the other week for me and was refused.

Rant over, will sort the problem in the morning.

CK

stclair

How many times have they called out if interest?

Just close the account be done with it once it's closed no one will ever contact you then.