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Letter from bank/solicitor during Moneyclaim online process...
I've been asked by my banks solicitors to "specify all of the facts relied on by the claimant in support of" these contentions and to "identify the regulations of The Unfair Terms in Consumer Contract Regulations 1999 ("the Regulations") relied upon by the Claimant in alleging that the contractual provision(s) referred to are unenforceable"
Can anyone help with this? It's bamboozled me a bit!
Thanks in advance for any help
Paul
As the above posts, you don't need to answer these questions but if they have asked for a list of your charges do send them this even if you have already done so.
I would send them an e-mail/letter (keep a copy whichever) which simply lays out
A. The fact you have already detailed the charges - including the date of the letter you sent with the charges in and that you are concerned they are dealing with this case without having kept the paperwork.
but
B. To confirm them I enclose them here.
Then detail the charges
There is nothing to lose by resending the same information as you have previously sent.