Mystery Shopping Thread 23 *PLEASE READ THE OP FIRST**PLEASE NO CLIENT NAMES OR FEES

nettibetti

mskitten2904 wrote: »

Yes today but mine went in about half hour ago so don't know if it's the banks problem. HTH

Mine's now appeared as if by magic :beer:

Buzby

Big_Graeme wrote: »

My record is £20, that was to drive from Lochgilphead to Campbeltown.

You'll be doing the Mallaig one then?

Big_Graeme

Buzby wrote: »

You'll be doing the Mallaig one then?

Nope I've been to Mallaig it was shut, I was doing a (real work) job in Lochgilphead at the time.

jen_br

Eek, that is bad personally I have never used a visit if it has failed as an allocator that is very very naughty

boyoboy1986

square-pants wrote: »

When TNS offer mileage and ask you to tell them in £'s how much you need to do the job, what's the maximum anyones had?

There's a job an hours drive from me but I'm going there to do other MS jobs so I can split the fuel expense between jobs. What's the maximum they'll pay?

£45 is the maximum that I have had from them. They were begging though

N.I.M

jen_br wrote: »

Eek, that is bad personally I have never used a visit if it has failed as an allocator that is very very naughty

Jen, what firms have you worked for, its the BIG ones that do it as they think they are untouchable.

Big_Graeme

Buzby wrote: »

Just had an amazing todo with GAP after a Coffee Shop MS. Everything was completed except the toilet visit, which had to be skipped due to the fact there were extensive queuing for both service and toilets. As there was only a single unisex WC, with a queue of 8 apparently bursting to get in, I marked this as unvisited as not to inconvenience further those wishing to use the facility.

Despite this fully being noted in be report, I now find the job cancelled and unpaid, with an email saying they know I'll be 'disappointed' but they will not enter into any further correspondence on the matter.

Talk about engendering loyalty!

Perhaps the client wishes to remain unappraised of the problems here? Assuming of course the report isn't used.

To be fair you haven't completed all the requirements of the job.

boyoboy1986

Buzby wrote: »

Just had an amazing todo with GAP after a Coffee Shop MS. Everything was completed except the toilet visit, which had to be skipped due to the fact there were extensive queuing for both service and toilets. As there was only a single unisex WC, with a queue of 8 apparently bursting to get in, I marked this as unvisited as not to inconvenience further those wishing to use the facility.

Despite this fully being noted in be report, I now find the job cancelled and unpaid, with an email saying they know I'll be 'disappointed' but they will not enter into any further correspondence on the matter.

Talk about engendering loyalty!

Perhaps the client wishes to remain unappraised of the problems here? Assuming of course the report isn't used.

Nice to see that Gap haven't changed. I so miss them - not!

misssarahleigh

Big_Graeme wrote: »

To be fair you haven't completed all the requirements of the job.

No, but I think a little common sense has to be used at times.

e,g. I was on a clothes shop where I was told to say I had not got a lloyalty card and not to accept one.

when she gave me the price I questioned it (got something on 3 for £5). She said "oohh, thats only for people with a lloyalty card" (odd I know, but whatever) and before I had chance she had whiped one out, scanned it, trown a pen in my hand and told me to do my basic detailed.

I explaiend in the report that had I then refused to provide my details and insisted on paying a higher price for the items I felt this would have been a 'give away' and not the reactions of a normal shopper.

It was never questions and I was paid without issue.

There, commonn sense has been applied.

Gap on the other hand obviously don't care about this since the burger job is known so well for being the most obvious mystery shop in the world.

I Don't believe waiting in a queue of 8 people is reasonable as a 'normal' customer may not do this. (depends on how bad you need to go). But then again, they are correct, you didn't do the job.

ummm, a good company would pay. Gap won't

Big_Graeme

misssarahleigh wrote: »

No, but I think a little common sense has to be used at times.

e,g. I was on a clothes shop where I was told to say I had not got a lloyalty card and not to accept one.

when she gave me the price I questioned it (got something on 3 for £5). She said "oohh, thats only for people with a lloyalty card" (odd I know, but whatever) and before I had chance she had whiped one out, scanned it, trown a pen in my hand and told me to do my basic detailed.

I explaiend in the report that had I then refused to provide my details and insisted on paying a higher price for the items I felt this would have been a 'give away' and not the reactions of a normal shopper.

It was never questions and I was paid without issue.

There, commonn sense has been applied.

Gap on the other hand obviously don't care about this since the burger job is known so well for being the most obvious mystery shop in the world.

I Don't believe waiting in a queue of 8 people is reasonable as a 'normal' customer may not do this. (depends on how bad you need to go). But then again, they are correct, you didn't do the job.

ummm, a good company would pay. Gap won't

To be fair, there is a world of difference between missing a core part of a job and being given a loyalty card. Toilet checks are a key part of any catering visit due to their refection on the place as a whole.