Edf

McKneff

Ie been with EDF for years, never had a problem, excellent customer service etc. etc.

Im on a 'fixed' till 2014.

Yesterday I got my annual statement - fine.

Projected use for the next 12 months is £1200. fine.

So why, oh why do they want to up my DD to £131 a month.

When I went to school, £1200 divided by 12 is £100.

They were a little embarrassed when I rang and immediately dropped it to £100 a month. (for gas and electricity)

backfoot

McKneff wrote: »

Projected use for the next 12 months is £1200. fine.

So why, oh why do they want to up my DD to £131 a month.

When I went to school, £1200 divided by 12 is £100.

It's the euro.

Can't be anything to do with the system being merde.

Even the most ardent fans are not immune.

jalexa

McKneff wrote: »

Projected use for the next 12 months is £1200. fine.

So why, oh why do they want to up my DD to £131 a month.

As a matter of interest what was your account balance when they did the calculation?

McKneff

£130 Credit

Hi Backfoot:hello:

jalexa

McKneff wrote: »

£130 Credit

Did you get the £130 automatically paid to you?

VfM4meplse

McKneff wrote: »

Projected use for the next 12 months is £1200. fine.

:eek:

Is it? Do you live in a mansion?

macman

VfM4meplse wrote: »

:eek:

Is it? Do you live in a mansion?

Average UK dual fuel consumption is now c £1,100pa, so to use £1,200 hardly requires a mansion.

McKneff

jalexa wrote: »

Did you get the £130 automatically paid to you?

No, they only pay back when the credit balance is over £150.

The estimated 12 month was £1330, they deducted the £130 and thats when the projected balance became £1200.

I dont scrimp, apart from turning lights off when not required.
I like being warm, Ive got the money and I'm b gg erd if Im going to spend whats left of my life being cold.

Its a sod when you have to spend the kids inheritance on heating but the kids wouldnt have it any different, :rotfl:

jalexa

McKneff wrote: »

The estimated 12 month was £1330, they deducted the £130 and thats when the projected balance became £1200.

This not a trick question, you are not on trial though Edf should be.

Earlier you said "Projected use for the next 12 months is £1200". Is that an inadvertant typo or does the Edf explanation vary? Anyway a £31/month error is hard to explain, except as "fraud".

Did you think about making a £20 extra payment to get £150 back?:D

As a matter of interest what was the monthly payment which resulted in a £130 surplus?

VfM4meplse

macman wrote: »

Average UK dual fuel consumption is now c £1,100pa, so to use £1,200 hardly requires a mansion.

I won't be complaining about my bills again...I'm obviously more MSE than I thought.

snowcat53

I would love to know if you can get an explanation of the 130 figure McKneff. Edf continue to get away with doing this repeatedly - and (i'm guessing) most of their customers blindly accept it- because as soon as someone challenges it they back down. My own complaint has turned into a mind numbing head against the wall war of attrition. But where is the regulator who hsould be forcing them to play fair? Nowhere.