Car Not Fit for Purpose but Dealership Refusing to Refund Our Money?

MrsRoss

davelees wrote: »

Have you asked the garage to replace the 'damaged' carpets?

Even when they are dried out (assuming that the leak is fixed) there will still be a musty smell.
.

Yes we requested the carpets be replaced both times it has been in for repair and both times they have refused saying they will wash and dry them out only.

ppc_guy

What i would do is send a letter recorded outlining all your arguements:
The car was faulty at the time of sale.
The garage has failed to effect a repair in a reasonable time period.
The vehicle is not fit for purpose.
You wish to return the car under the sale of goods act
You wish to receive a full refund of the amount you have paid.
If the garage is unable to comply with this request you will consider taking legal action to recover the monies and the garage would then be liable to pay any costs as defined by the judge along with interest if awarded.
You will not enter into any more conversations with the garage other than in writing.

Then send 2 copies. 1 to yourself recorded (and never open it) and one to the garage. IF they fail to respond you can keep your copy of the letter and take the issue to the small claims court. You will then have proof that you have taken reasonable action to resolve the issue out of court.

photome

ppc_guy wrote: »

What i would do is send a letter recorded outlining all your arguements:
The car was faulty at the time of sale.
The garage has failed to effect a repair in a reasonable time period.
The vehicle is not fit for purpose.
You wish to return the car under the sale of goods act
You wish to receive a full refund of the amount you have paid.
If the garage is unable to comply with this request you will consider taking legal action to recover the monies and the garage would then be liable to pay any costs as defined by the judge along with interest if awarded.
You will not enter into any more conversations with the garage other than in writing.


Then send 2 copies. 1 to yourself recorded (and never open it) and one to the garage. IF they fail to respond you can keep your copy of the letter and take the issue to the small claims court. You will then have proof that you have taken reasonable action to resolve the issue out of court.

Best advice yet

Ignore all those who say you dont have a case and that all used cars have faults and the dealer has to have numerous chances to repair etc etc....utter rubbish.

They should have fixed it by now and dried the carpets properly or replaced them

Premier_2

ppc_guy wrote: »

What i would do is ...

You wish to receive a full refund of the amount you have paid.
If the garage is unable to comply with this request you will consider taking legal action to recover the monies and the garage would then be liable to pay any costs as defined by the judge along with interest if awarded...

... IF they fail to respond you can keep your copy of the letter and take the issue to the small claims court. ...

Legal costs are not awarded for small claims.

However, the original price paid for the car exceeds the usual maximum amount for a small claim...

colino

If the carpets were actually wet on a two year old car, I'd be looking for all of my money back. The car was perhaps traded in early due to a persistent fault that this dealer couldn't fix - have you tried contacting the previous owner from the V5C details?
Some cars do have teething problems, but if you get this ones history and the car has always had a problem, I'd get shot of as soon as possible.
One of the few types of salvage I would not buy in any circumstances are those that have been for any kind of swim. Not only do you have to get rid of the carpets and underpinnings to get rid of the stink, but you also are opening yourself up for mysterious body and electrical connection problems in the future.

patman99

As the car is still under warranty, then the cost of repairs will be met by Ford themselves rather than the dealership, so I can't understand why they have not replaced all the carpets as part of the repair.
This at least, would enable everyone concerned to ascertain as to whether or not the problem had been fixed.

s_b

patman99 wrote: »

As the car is still under warranty, then the cost of repairs will be met by Ford themselves rather than the dealership, so I can't understand why they have not replaced all the carpets as part of the repair.
This at least, would enable everyone concerned to ascertain as to whether or not the problem had been fixed.

modern cars are held down with bits of plastic that are one fit ponies so the dealer wont want to do this
i totally agree its the only solution though and of course once the carpets were out you could talcum powder the bulkhead etc to see if any more water coming in

i have done this over the years to cars with leaks unidentifiable but we seem to live in a world where once people have your money they seriously dont give a damm

at one time your local newspaper might do an article on a retailer not playing ball but like everything else they depend on the advertisers for their income so just roll over

sad times

krlyr

I think one of the problems you're facing is that you're using the leaking fault as your argument for a refund - without knowing if the car is actually leaking. I think your angle should be that the interior has been damaged by the water and that this is why you feel entitled to a refund. At least you have physical evidence of the damp - carpets still being wet and/or damp-smelling, the overall damp smell to the car, etc. are things you can show them, rather than arguing that the car *might* still be leaking, when you're not sure yourself.

Padz_2

colino wrote: »

If the carpets were actually wet on a two year old car, I'd be looking for all of my money back. The car was perhaps traded in early due to a persistent fault that this dealer couldn't fix - have you tried contacting the previous owner from the V5C details?
Some cars do have teething problems, but if you get this ones history and the car has always had a problem, I'd get shot of as soon as possible.
One of the few types of salvage I would not buy in any circumstances are those that have been for any kind of swim. Not only do you have to get rid of the carpets and underpinnings to get rid of the stink, but you also are opening yourself up for mysterious body and electrical connection problems in the future.

Colino is absolutley right. I ended up trading in my leaky car (a short while after the leak had been fixed) because it developed a fault where the lights would refuse to turn back on after stopping (like outside a shop) and on one occcasion they failed as we were driving along! Dealership couldn't fix that as it was "intermittent" . So it went.

I'd push for new carpets not dried out ones if you're keeping it.

MrsRoss

hi the dealers will not confirm that the leak is sorted you just get a shrug of the shoulders and we think so. It is this uncertainty of the leak returning or still there and the smell of the carpets that we are left with the car once our right run out.