Car Not Fit for Purpose but Dealership Refusing to Refund Our Money?

scumboss

Have you tried contacting Ford directly? They would be interested to find out about any dodgy dealerships.

MrsRoss

davelees wrote: »

Have you asked the garage to replace the 'damaged' carpets?

Even when they are dried out (assuming that the leak is fixed) there will still be a musty smell.

I had a Skoda Fabia VRS that suffered damp rear carpets due to blocked drainage hole in the rear doors, the garage fixed to fault in the doors and replaced all the carpets without me having to ask.

they said they will spray it with smelly stuff once dried.

MrsRoss

scumboss wrote: »

Have you tried contacting Ford directly? They would be interested to find out about any dodgy dealerships.

worth a try

Tilt

scumboss wrote: »

Have you tried contacting Ford directly? They would be interested to find out about any dodgy dealerships.

I suggest this in post 16!

MrsRoss

Thank you so much to everyone who took the time to reply to my post.

Just thought I'd pop in again with an update? We finally got through to Trading Standards today and they advised against taking it to court as it was doubtful we could demonstrate having given them ample opportunity to fix the fault! Anyway the guy said in all his years of working in the field, he had never yet met anyone who had been successful in getting a 100% refund on a car, SOGA or not.

Much as it sticks in the craw having to do business again with this bunch of scoundrels, we could not take the strain of hanging it out any further as the past few days and nights have really taken their toll on us. We're already sleep deprived with having a two week old baby and this hanging over our heads too was making us ill.

So we phoned and spoke to the one salesman who's ever been any use (ie bothered to returned our calls) to strike a deal. We've now lost £700 as opposed to the original £1000 on the Focus but at least it's gone now (I would not have that car back now if you paid me) and we've traded it in for a Fiesta (my original preference in the first place, so all good).

I hate to tempt fate, as it is this shower we're dealing with after all, but it looks as if we'll finally be able to get some sleep tonight having made a major step forward. Only once I get my Fiesta home and all is OK with it will I really relax though, as you may understand. My initial outrage at the pure shadyness of these gets is still intact, however after a few days simmering away, I've come to realise they are indeed holding all the cards, much as it irks me.

Thanks again everyone :beer:

davelees

I'm pleased that this is now sorted, although not with the best result.
hopefully you can now start to enjoy your new car.