Car Not Fit for Purpose but Dealership Refusing to Refund Our Money?

MrsRoss

Premier wrote: »

Therefore you cannot claim the the vehicle is not fit for purpose.

Unfortuntately for you, your beliefs are not supported in law.

So basically you are suggesting that this faulty vehicle is of satisfactory quality? I don't know from your reply if you read the full post but basically the vehicle was sold to us with a leak which was concealed by the dealership and further attempts to rectify the leak and resultant damp by the dealership have been unsuccessful.

Here's what the DirectGov website has to say:

Your rights when you buy a car

When you buy a car from a car dealer or an online car dealer (also known as traders), the car must be:

• of satisfactory quality, eg the windscreen should not be chipped
• fit for purpose, eg if you ask for a car that can tow a caravan it should be able to
• as described, eg the car should match its description given in conversation or in an advert

If a car doesn’t meet any of these points, it is faulty and you will usually have the right to a:

• repair
• replacement
• refund

If you buy a car from a trader online or over the phone, you also have the right to a 'cooling off' period. This gives you seven working days after the car has been delivered to cancel your order for any reason and get your money back.

MrsRoss

Tilt wrote: »

As I read it, the windscreen replacement hasn't solved the problem so why not?



Unfortunately for the dealer, (if the leak still exists) I believe they will be.

Thanks for your support Tilt! I agree with you and have replied to Premier separately:beer:

MrsRoss

londonTiger wrote: »

It sucks to pay 7 grand and still have to make fixes yourself. But at the end of the day do you want to have a car you can drive or not.
.

Thanks for your reply Londontiger, I don't trust this car at all now and would rather have it out of our lives. I'm hoping to get our money back but am astonished at the dealerships attempts to rip us off further by charging us £1000 to take the car back by offering us trade in value only.

Padz_2

Probably not any use but I had this type of thing on a car before (not a Ford) and it was a bit of welding the robot had missed and water was getting in there. Took a couple of garages to diagnose it.

Tilt

As others have mentioned, the car should still be under the manufacturer's bodywork warranty. I suggest you contact Ford UK about the issue, especially as you bought the car from one of their dealers. Also, it may be an idea to try and find out who the previous owner was. They may be able provide some additional info about the problem.

I still think you should reject though.

arcon5

So basically you are suggesting that this faulty vehicle is of satisfactory quality? I don't know from your reply if you read the full post but basically the vehicle was sold to us with a leak which was concealed by the dealership and further attempts to rectify the leak and resultant damp by the dealership have been unsuccessful.

So is it leaking or not?

MrsRoss

arcon5 wrote: »

So is it leaking or not?

We will not know until the carpets have been dried out.

vax2002

This could be blocked drains in the bulkhead, they have rubber grommits that block up and the water enters via the heater intake and runs out under the seats.
VW are renowned for it, may be the same here.

londonTiger

MrsRoss wrote: »

Thanks for your reply Londontiger, I don't trust this car at all now and would rather have it out of our lives. I'm hoping to get our money back but am astonished at the dealerships attempts to rip us off further by charging us £1000 to take the car back by offering us trade in value only.

Please don't take this the wrong way, but I just get feeling that you have fallen out of love with the vehicle and now wanting to use this fault as our ticket to a money back refund. If the original seller fixes the problem you cannot insist on still returning it.

Frankly a car that was broken and fixed under your watch, is far more "trsutworthy" than a new preowned car. At least that's the case for me. You dont have to go through the "hidden surprises" phase with the new car all over again.

Every used car has problems, none of them are headache free, that's partly why the original owner sells them.

davelees

Have you asked the garage to replace the 'damaged' carpets?

Even when they are dried out (assuming that the leak is fixed) there will still be a musty smell.

I had a Skoda Fabia VRS that suffered damp rear carpets due to blocked drainage hole in the rear doors, the garage fixed to fault in the doors and replaced all the carpets without me having to ask.