CLOSED! Virgin Spa day for 2 - 75% off now £25

alwaysskint96

Just had cancellation email here as well :mad:

matto

Well I'd kick up a fuss. There's nothing in their terms and conditions which would allow them to cancel. If they've taken payment they should honour and even if they haven't they don't have a good reason to cancel particularly if they've sent a cancellation email.

Their website also says this:

"As soon as you place your order this gift pack will wing its way to you (or the recipient) containing the experience voucher (valid for 6 months from date of purchase), message card, booking instructions and information booklet."

Anyone have an email for Richard Branson? I don't think it's actually one of his companies - it's one he's sold off - but it still damages the Virgin reputation. And if anyone is an (ex NTL/Telewest) Virgin Media customer they can kick up more fuss about the loss of Sky One.

sockospice

Just got a confirmation email, sent back an email saying how disappointed I was, and they sent the confirmation email again! Customer service evidently isn't a strong point of this company.

barney1979

i don't think the second email was a response to your email as i have also had two and haven't responded to the cancellation.

But as you've said, customer service not up to much!

Maysie

just had a cancellation email as well. as if we woudl want to rebook for 3 x the price grrrr waiting 24hrs before cancelling is abit long as well. They knew of the mistake yesterday.

sockospice

barney1979 wrote:

i don't think the second email was a response to your email as i have also had two and haven't responded to the cancellation.

But as you've said, customer service not up to much!

I did get a 'sorry for sending you the same email twice and for any inconvenience this may cause'. But still no addressing of my complaints. Virgin really aren't having a good week, are they?

brownhandbag

I have had two cancellation e-mails this morning and have repiled to one saying I am not happy that they can do this as I have a confirmation and just because they got the price wrong it isn't my problem. If I had bought from a shop then they would have had to honour the price. I am gonna push this one, and keep you posted!

dannyfoster

I have just emailed them after they said they will refund the money, saying that it is not right what they are doing, chucked in a few trading standard laws and said i will seek legal advice should they not honour the contract. hopefully they will take note and honour it. if enough people do this they may honour it

barney1979

can you please confirm the trading standards laws you've included as i may do the same thing!

Maysie

i have not replied yet but i want to as well so if we can get seom rules we can all put in that woudl be fab