Fridge Freezer delivered from Comet, slight scratch. What do I do?

delluver

Can I get some money off it as I can't live without a fridge and the hassle of swapping it...

Valli

Have you contacted them to complain about the condition of the freezer?

rustyboy21

Why don't you contact them, advise them of the scratch on the door?

They can then contact the manufacturer and get their engineers out with a new door. This would be the normal procedure As far as I am concerned. Done it myself with an oven unit.

Why be without a fridge freezer for possibly a few days( as you would be requested not to use it, if it was being replaced) when it is only a scratch?

delluver

It's on the main body. I thought I'd ask before I ring so I'm ready with a response...

Valli

Well then, you phone them and see what they will say. But you reel them in...if they say they will send out another one (which I don't think they will), fine, accept it. (Bear in mind it may, eventually, rust.). If the scratch is minor and you really don't want that, suggest you might consider keeping the damaged one if the incentive were sufficient.

Or they may start prevaricating in which case tell them you are prepared to accept a price reduction. Because you have, in effect, been delivered a shop-soiled item as opposed to a new one. For instance, a 10% reduction say (or a 20% - I don't know how bad the scratch is.). Whenever I go for a damage reduction I have in mind a price I'm aiming at - if they get no-where near I walk. You have to sort of let them offer, rather than ask;), and be really subtle and really pleasant.
But get them phoned ASAP!

delluver

I thought they might have a going rate. I had a faulty duvan once from Dreams and their going rate is £100 off whatever you paid. I took it lol

Valli

They might well have a going rate...but there's no harm in having your own amount in mind. Say it cost £250 - well they're not (probably) going to give you a £100 back BUT you ARE saving them redelivering an item (cost of delivery, wages etc). If they offer you £25 say, you might think that's not enough. So you say something like 'for an extra £25 I could have a perfect one...' So then they up the offer to £50. Get the idea;)? So you decide the least amount you would accept and see if you can get them to offer you at least that. It's a game really - but one you want to win!

It's like when you pay cash (as opposed to by card) - you ask for a cash price, or extras.

Recently, for instance, I bought an ironing board with a damaged, plastic wrapper and a slight mark on the fabric cover. Couldn't negotiate a discount (relevant manager not in store) so managed to get a free, replacement cover thrown in. When I got the board home I cleaned the cover it came with and it's fine. But I started the negotiations by asking if they had any more 'in the back' in THAT design. They hadn't - so I was at an advantage!

When the cover wears/gets really dirty I have a new one, ready. They sell for over a £5 each and the ironing board was only £25!

delluver

Thank you!

vax2002

What did you sign on delivery ?

George_Michael

What did you sign on delivery ?

Whatever was signed will make no difference to having the legal right to reject the freezer because of the damage.

The SOGA gives consumers a resonable time to examine any goods before they accept them, and as this is a statutory right, you can't waive it by signing a delivery slip.

arcon5

Valli wrote: »

It's like when you pay cash (as opposed to by card) - you ask for a cash price, or extras.

paying cash for goods is often not a point to barter over nowadays. Cash handling has it's own costs and can be quite inconvenient for some business'.