Chess Telecom outrageous

Equaliser123

It isn't your "personal data" so why would you be entitled to it?

columbiana

The message at the start of calls to most companies is 'this call may be recorded for training purposes.'
This means that 1, your call may not have been recorded at all, and 2, if it was recorded it may have been listened to, used for coaching, and then deleted. I very much doubt that call recordings are kept forever.
If I am correct I think I tried to help you in another post, and the issue is from a couple of months ago- if this is the case the call recording probably doesn't exist any more.
All depends on the company though, its worth asking.

pcombo

Equaliser123 wrote: »

It isn't your "personal data" so why would you be entitled to it?

It is my personal data if there wanting me to pay £900 termination fee.

I want full proof that i agreed to a 36 month contract. because i certainly didn't get any emails or letters confirming this, all i have is there word and to be honest thats not acceptable.

bod1467

As said above you need to send them a Subject Access Request, for them to provide you with a copy of all data they hold about you - this includes any call recordings. The maximum administration fee they can charge for this is £10.

36 month contract ... what sort of contract is this? Iphone?

pcombo

bod1467 wrote: »

As said above you need to send them a Subject Access Request, for them to provide you with a copy of all data they hold about you - this includes any call recordings. The maximum administration fee they can charge for this is £10.

36 month contract ... what sort of contract is this? Iphone?

no its telephone landline.

Crazy_Jamie

That sounds like a rather exceptional term for a contract relating to a landline. If it isn't stated on any of the documentation that has been sent to you and you don't accept agreeing to it, I would be asking them to provide a transcript or recording of the call as a matter of course to prove that you did agree to it, quite apart from any other request you may make. Did you believe that you were agreeing to a specific lesser term, or was the length of the contract just not discussed?

pcombo

Crazy_Jamie wrote: »

That sounds like a rather exceptional term for a contract relating to a landline. If it isn't stated on any of the documentation that has been sent to you and you don't accept agreeing to it, I would be asking them to provide a transcript or recording of the call as a matter of course to prove that you did agree to it, quite apart from any other request you may make. Did you believe that you were agreeing to a specific lesser term, or was the length of the contract just not discussed?

i clearly expressed my feeling in emails to one of there sales reps saying i wanted a 12 month min, cant seem to remember ever agreeing to a 36 month contract.

Crazy_Jamie

pcombo wrote: »

i clearly expressed my feeling in emails to one of there sales reps saying i wanted a 12 month min, cant seem to remember ever agreeing to a 36 month contract.

And presumably if you had agreed to a 36 month term, you would remember that. I know I would remember agreeing to something as exceptional as that. Have the company actually pointed you to any documentation, general terms or similar that actually stipulate a 36 month term? Obviously to be bound by such a term you have to actually be made aware of it in some manner at the very least.

arcon5

Oh, I think I understand now. You agreed to a 12 month phone contract verbally and they are claiming it was 36 months?

If they hold a telephone conversation between you and their salesman then I fail to see why this wouldn't be covered by the request.

Was this a consumer contract? If so, i'm betting a judge would see this as a 'disguised penalty' or at very least see the term 3 years to be 'unfair' tbh.

bod1467

As of 26 May 2011 Ofcom have ruled that the maximum allowed contract duration is 24 months. When did you initiate your contract?