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Issues with SKY TV
Comments
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I imagine that dad could find him a job as a dish installer, sorry Sky 'engineer'...No free lunch, and no free laptop
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Don't bother emailing James Murdoch though-he's already clearing his desk...
http://www.bbc.co.uk/news/business-17599269
Yup. :beer:
:wave:
:easter_ba:easter:
:think: It's interesting to speculate what would have happened now if News Corp had succeeded in acquiring full control of BSkyB last autumn, only to be adjudged subsequently "not fit and proper" to run it.
It's going to be very confusing, though, for all the great MSE intellectuals who keep posting that Sky is "owned by the Murdocks" (sic). :huh:
I imagine that dad could find him a job as a dish installer, sorry Sky 'engineer'...
He needs guidance.
Maybe daddy should, instead, buy him Formula One and let the Ecclesh*t teach him how to be a real [STRIKE]crook[/STRIKE] er, "visionary".
On second thoughts, perhaps not. :eek:Nothing in all the world is more dangerous than sincere ignorance
and conscientious stupidity.Dr. Martin Luther King, Jnr.0 -
When offers to “Return to Sky” at a discount arrive in written form, through the post, they usually include, in the small (tiny) print, that it’s for former Sky customers who have an existing box and dish installation.
If this particular Sky offer came by email, it may (or may not) include that stipulation. Check. And check also from whom the email actually came - it might have been from a Sky contractor, chasing Win-Backs on commission, rather than from Sky itself.
The email came from a sky.com email address. I have looked and you are correct it does come with a sipulation for working box and exiting dish installation.
"Sky+HD box and working minidish required or additional charges may apply"
I contacted Sky directly (the numbe on the email) and spoke with two of thier service advisors. none of whom mentioned the above about "working minidish" required.What’s important is with whom you actually contracted to accept the deal.
Was the number you rang definitely Sky itself or just one given in the email?
The number it seems was a dedicated number for this specific deal, as when i call it now it re-directs me to call another customer services number to get a hold of sky.Remember that simply re-authorising your Sky box to decode the Sky TV signal and services costs Sky effectively nothing. Whereas, as macman points out, sending someone round to your house in a van, to supply and install a dish does cost Sky money.
That being so, a 50% discount for a year, including a free new dish installation (if that’s what Sky is now offering you without quibble) is still a good deal. Many people posting to this board are begging to be given a 50% discount alone!
We used a “Return to Sky for 50%, for a year” offer in 2010 to also upgrade, from our redundant Sky+ box (we had already switched to FreeSat HD with a Humax box) to Sky HD. This cost us £60, for which sum Sky installed a new (second) dish and gave us a new Sky+HD box.
Offering to pay for a new dish installation might resolve the issue over a 75% discount.
I might well ask them about the upgrade cost, as i am considering multi room and ideally would want HD in that room too, so possibly upgrade my second box if a deal can be done.But try the Jeremy Darroch route first. If Sky (twice) contracted with you by telephone to give you a free dish installation plus a 75% discount on Sky TV, Sky should honour this. Whatever problems Sky then encountered in processing it is neither your fault nor your concern – it’s Sky’s.
firstly i called Sky twice, they did not call me, but i don't thik this is a big issue, the main bug bear comes from the fact that i clearly explained the situation to the advisor that i was an old customer and that i had moved home and wanted this service in my new home. They informed me (both advisors) that this was not a problem, that there would be no costs associated with the installation of the dish and both set about processing the order. The order would have gone through had thier system not had a bug in it.
Had the advisors told me that there would be a charge for installing the dish then i probably would not have been happy, but I probably would have accepted it (after all looking at the point earlier confirms this requirement in the email).Date of Update – 08/04/19
Goal 1 – Reduce Mortgage - £120k/£120k = 100%:j
Goal 2 – Stupid Fun Car Fund - £11000/£30,000
Goal 3 – Savings – Rainy Day - £10000/£10,000
Goal 4 - Daughter Fund - Target £100/mth = £1444
:j:j:j0 -
This is definitely NOT a bug in Sky's system which will only allow the application of deals that meet all the stipulations applicable to your account/details - in this case probably additional costs for installation etc. Your problem is down to the advisors not recognising this problem and incorrectly advising you contrary to the details you had already been supplied with in the e-mail. You chose not to read that part.The email came from a sky.com email address. I have looked and you are correct it does come with a sipulation for working box and exiting dish installation.
"Sky+HD box and working minidish required or additional charges may apply"
I contacted Sky directly (the numbe on the email) and spoke with two of thier service advisors. none of whom mentioned the above about "working minidish" required.
The number it seems was a dedicated number for this specific deal, as when i call it now it re-directs me to call another customer services number to get a hold of sky.
I might well ask them about the upgrade cost, as i am considering multi room and ideally would want HD in that room too, so possibly upgrade my second box if a deal can be done.
firstly i called Sky twice, they did not call me, but i don't thik this is a big issue, the main bug bear comes from the fact that i clearly explained the situation to the advisor that i was an old customer and that i had moved home and wanted this service in my new home. They informed me (both advisors) that this was not a problem, that there would be no costs associated with the installation of the dish and both set about processing the order. The order would have gone through had thier system not had a bug in it.
Had the advisors told me that there would be a charge for installing the dish then i probably would not have been happy, but I probably would have accepted it (after all looking at the point earlier confirms this requirement in the email).0 -
The email came from a sky.com email address.
<>
I contacted Sky directly (the numbe on the email) and spoke with two of thier service advisors. none of whom mentioned the above about "working minidish" required.
The number it seems was a dedicated number for this specific deal, as when i call it now it re-directs me to call another customer services number to get a hold of sky.
<>
They informed me (both advisors) that this was not a problem, that there would be no costs associated with the installation of the dish and both set about processing the order. The order would have gone through had thier system not had a bug in it.
Everything you have written now suggests that you were not dealing with Sky itself but with an independent Sky contractor, chasing Win-Backs to Sky, on commission.
Anyone who subscribes to Sky Broadband can get a “sky.com” email address and the number you rang was the one that was quoted in the email you received.
I, myself, could subscribe to Sky Broadband, get a plausible “sky.com” email address and send you an email telling you to ring my telephone number. When you called, I could tell you (fraudulently) that I was a Sky service advisor. What you haven’t disclosed is the part of the “sky.com” email address that preceded the “@”.
If a contractor (a Sky-authorised and legal one), such as I have described above, offered you a 75% discount that was valid but added to it a free dish installation which (as you have now conceded) wasn’t, this would explain why they weren’t then able to process it. The “bug” you (and, perhaps, they) describe(d) as being in their system would have been the Sky system’s safeguards operating defensively and correctly, to prevent implementation of a deal unauthorised by Sky.
What you need to do is call Sky directly, on one of the numbers published on its own website, and discuss it with them.
If Sky (itself) does offer you Sky TV at 50% (for a year?) with a free dish installation, I would accept it.
Alternatively, you could hold out for the valid 75% offer you accepted, but without a free dish installation. Taking that up with Jeremy Darroch’s office could be productive.
Your third option would be to negotiate with Sky a valid combined deal involving an upgrade (as I did, in 2010).
Bear in mind that the tax year is about to conclude and that, in consequence, many special offers from Sky evaporate at the end of March, with annual targets for market penetration having been chased and met.
Good luck!
PS. Don’t get upset by davemurgatroyd’s manner; he’s very tightly wrapped and always posts like that ( :mad: ). His saving grace is that he’s usually correct, factually, in what he writes. :A
(It’s mine, too!
) Nothing in all the world is more dangerous than sincere ignorance
and conscientious stupidity.Dr. Martin Luther King, Jnr.0 -
davemurgatroyd wrote: »This is definitely NOT a bug in Sky's system which will only allow the application of deals that meet all the stipulations applicable to your account/details - in this case probably additional costs for installation etc. Your problem is down to the advisors not recognising this problem and incorrectly advising you contrary to the details you had already been supplied with in the e-mail. You chose not to read that part.
Dave,
as mentioned in my posting, you are correct i did not read that part, but at the same time the sales (service) advisor did not tell me this either. Surely if you contact the sales advisors of any company offering a product you would expect them to know the details of said offer.Date of Update – 08/04/19
Goal 1 – Reduce Mortgage - £120k/£120k = 100%:j
Goal 2 – Stupid Fun Car Fund - £11000/£30,000
Goal 3 – Savings – Rainy Day - £10000/£10,000
Goal 4 - Daughter Fund - Target £100/mth = £1444
:j:j:j0 -
Dave,
as mentioned in my posting, you are correct i did not read that part, but at the same time the sales (service) advisor did not tell me this either. Surely if you contact the sales advisors of any company offering a product you would expect them to know the details of said offer.
Unlike davemurgatroyd, I think your real problem is that you probably weren’t dealing with Sky itself.
You did level with them about needing a new dish installation and you were told that this would be free. You’ve done nothing wrong.
If you were dealing with Sky itself, you are entitled to the deal to which you contracted verbally with Sky. Sky would have to swallow the cost of it’s own staff’s error.
(Which is where raising the matter with Jeremy Darroch’s office would come into it.)Nothing in all the world is more dangerous than sincere ignorance
and conscientious stupidity.Dr. Martin Luther King, Jnr.0 -
Everything you have written now suggests that you were not dealing with Sky itself but with an independent Sky contractor, chasing Win-Backs to Sky, on commission.
Anyone who subscribes to Sky Broadband can get a “sky.com” email address and the number you rang was the one that was quoted in the email you received.
I, myself, could subscribe to Sky Broadband, get a plausible “sky.com” email address and send you an email telling you to ring my telephone number. When you called, I could tell you (fraudulently) that I was a Sky service advisor. What you haven’t disclosed is the part of the “sky.com” email address that preceded the “@”.
If a contractor (a Sky-authorised and legal one), such as I have described above, offered you a 75% discount that was valid but added to it a free dish installation which (as you have now conceded) wasn’t, this would explain why they weren’t then able to process it. The “bug” you (and, perhaps, they) describe(d) as being in their system would have been the Sky system’s safeguards operating defensively and correctly, to prevent implementation of a deal unauthorised by Sky.
What you need to do is call Sky directly, on one of the numbers published on its own website, and discuss it with them.
If Sky (itself) does offer you Sky TV at 50% (for a year?) with a free dish installation, I would accept it.
Alternatively, you could hold out for the valid 75% offer you accepted, but without a free dish installation. Taking that up with Jeremy Darroch’s office could be productive.
Your third option would be to negotiate with Sky a valid combined deal involving an upgrade (as I did, in 2010).
Bear in mind that the tax year is about to conclude and that, in consequence, many special offers from Sky evaporate at the end of March, with annual targets for market penetration having been chased and met.
Good luck!
PS. Don’t get upset by davemurgatroyd’s manner; he’s very tightly wrapped and always posts like that ( :mad: ). His saving grace is that he’s usually correct, factually, in what he writes. :A
(It’s mine, too! )
Gratis,
The email from sky was from the following email address
[EMAIL="sky@skymail.sky.com"]sky@skymail.sky.com[/EMAIL].
I believe that i have spoken to Sky directly as I have since written a email of complaint (via thier website) and had a response. The person from Sky Help Centre has confirmed that I did call them three times in total and there was a glitch on the system (most probably the safegaurds in the system).
They have also apologied for the lack of call backs as promised and I have now asked for confirmation of the revised offer that the last sales advisor made me. was it- 6 months free sky or
- 50% off for 12 months.
Date of Update – 08/04/19
Goal 1 – Reduce Mortgage - £120k/£120k = 100%:j
Goal 2 – Stupid Fun Car Fund - £11000/£30,000
Goal 3 – Savings – Rainy Day - £10000/£10,000
Goal 4 - Daughter Fund - Target £100/mth = £1444
:j:j:j0 -
Thanks for the clarification.
When we got our own “Come back to Sky at 50% for a year” offers, they came in the post (both times), each containing a telephone number to ring and a code to quote.
Initially, when I called the number given, the persons with whom I dealt made out as though they were at Sky itself. Only under direct and specific questioning did they concede that they were actually at an independent (but authorised) sub-contractor with a mandate to contact former Sky customers and try to persuade them to re-subscribe.
One guy then said, wistfully, “I wish I did work for Sky...they’re much better paid.”
If it was indeed Sky itself with whom you dealt and contracted, and if that mutually agreed (and recorded) contract was indeed for a 75% discount with a free dish installation, I’d be minded to raise it with Jeremy Darroch’s office. Sky is liable for errors made by its staff.
But that’s for you to decide.
I hope I was able to assist you in examining the issues involved.Nothing in all the world is more dangerous than sincere ignorance
and conscientious stupidity.Dr. Martin Luther King, Jnr.0 -
Apologies if my post appeared brusque but I was merely stating the facts of the situation as I see them. The blame lies both with Sky (for their advisors not finding the problem with attempting to apply your deal) and yourself for not asking what the additional charges would be.Dave,
as mentioned in my posting, you are correct i did not read that part, but at the same time the sales (service) advisor did not tell me this either. Surely if you contact the sales advisors of any company offering a product you would expect them to know the details of said offer.0
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