RANT: Asda grocery home shopping

arcon5

fluffnutter wrote: »

If you order online, you're relying on some badly trained muppet to pick your food for you and to have the intelligence to make sensible decisions if something goes wrong. Would you stand outside a supermarket waiting for the most !!!!!! looking person to walk past then ask them to go in and do your weekly shop for you?

Bit harsh.. not everybody working at Tesco are !!!!!! you know. In fact many people are capable are doing their job properly, even if that is ruined by the few who act like morons.

Azari

arcon5 wrote: »

Bit harsh.. not everybody working at Tesco are !!!!!! you know. In fact many people are capable are doing their job properly, even if that is ruined by the few who act like morons.

Agreed. In the majority of instances you get what you ask for with, maybe, a couple of quite sensible substitutions.

From time to time you get outrageous things happening and these are the stories that get promulgated and which everyone remembers.

For the most part it's a useful service that can be very convenient.

Elvisia

Ha - this reminds me of Christmas, I did an online order and reserved my delivery spot, then went back in and changed loads of the items as we changed what we were going to eat at Christmas. I double checked my basket, checked my email reply I got and everything had gone through fine. Then the man turns up and starts to unpack at which point the colour drains from my face - they had managed to send a mixture of the first and second order, and had missed out every single ingredient I needed for the Christmas dinner except for the garlic. I discovered while unpacking it in the kitchen that the s*dding garlic wasn't even packed although it was listed! Apparently their internet server had crashed the day I ordered, and lots of people had been complaining. In the end I had to make up a Christmas meal using the food I had left in the cupboards. We had a Christmas pie for the first time ever which was surprisingly reasonable despite being made from leftovers.

NEVER AGAIN!!

poet123

Azari wrote: »

Agreed. In the majority of instances you get what you ask for with, maybe, a couple of quite sensible substitutions.

From time to time you get outrageous things happening and these are the stories that get promulgated and which everyone remembers.

For the most part it's a useful service that can be very convenient.

I agree it is a useful service but when you have an issue which necessitates you going out shopping to rectify it, it ceases to be convenient. I ordered a chicken of a very large weight to feed 6/8, the subbed it with one less than half the size, why not two to make up the weight? It meant I had to dash out and get another, so effectively the delivery charge was negated.

A bit of common sense goes a long way.

bondy01

It's not a problem today as their website is down so I can't order for tomorrow. Generally find the substitutes are mostly OK but sometimes a bit odd.

ukjoel

fluffnutter wrote: »

If you order online, you're relying on some badly trained muppet to pick your food for you and to have the intelligence to make sensible decisions if something goes wrong. Would you stand outside a supermarket waiting for the most !!!!!! looking person to walk past then ask them to go in and do your weekly shop for you?

This is so true.

welshbookworm

Yes but how asleep do you have to be to send 12 loo rolls instead of 12 white bread rolls?
Or a whole duck instead of Toilet Duck loo cleaner? And I don't eat Duck !

fluffnutter

arcon5 wrote: »

Bit harsh.. not everybody working at Tesco are !!!!!! you know. In fact many people are capable are doing their job properly, even if that is ruined by the few who act like morons.

Oh, of course. I was being 'witty'. And I was keen to say that, if people are a bit rubbish, it's probably because they're badly trained. I just don't think the supermarkets put the brightest sparks on online shopping duty! It's usually the ones that can't be trusted with the tills

dawyldthing

BarginFox91 wrote: »

I think there is a law about pulling the shutters down on the cigarette counter at either 10pm or 11pm, however if that was the case then why couldn't they have just put the cigarettes in with the shopping IN THE MORNING before they sent it to you.

It's frustrating when people don't do their jobs properly

thats what we did when i worked at sainsburys. if it wasn' a complete order due to fresh produce being put out overnight or cigarettes it was kept to one side and then put in later when they could put them in

room512

Yet again I have the same stress. Following on from my last order missing my cigarettes and newspaper, I decided to choose a later time slot (8am-10am) and still no cigarettes or newspaper!!!!!!!! AAAAAAAAAAARGGGGGHHHHHH! Tesco, Waitrose and Sainsburys online here I come! (as an aside I refuse to go into Asda as the last time I was in there someone slapped me in order to get the last baguette - only on the hand to make me drop it so they could grab it but it has put me off going in there! So to me Asda no longer exists!)
ANYWAY AS A WARNING TO OTHERS DO NOT ORDER NEWSPAPERS OR CIGARETTES IN AN EARLYISH SLOT FROM ASDA!