NTLWORLD is now VIRGIN but it's gone downhill

Jemini_2

I had a telephone call from Sky about changing my broadband service to them, and it does seem quite good but having been with Telewest for an eternity and having one of their phone numbers, it's such a hassle changing back to BT to get the new service that I'm not sure if it's worth it

balt

I have had problems since change over, not very happy with the service now.

darwin-rover

tightrs wrote:

well i was with virgin .net on 8mb before they merged and evenings and weekends i struggle to get 0.3mb

Could be a BT problem as Virgin.net is an ASDL service through the phone-line .

balt

Just been on to Virgin and there are problems affecting service until 8 March but only overnight. Went through to help desk who insisted in checking my system to no avail and then said would send a tecnician round to fix it! I tried to explain that it was fine till Virgin took over and not to waste time and money but I now have one turning up on Weds afternoon. My latest test for 4Meg showed 1383kbs but goes upto 2775 sometimes.

thedjej

As I type to you now I had a drop out on the ADSL about a hour ago and could not connect for about 5 mins... "no dial tone" was all the conection box says

Now I am back up and going with a conection of 1.1 Mbps (the normal) BUT where as up to about a month ago I could download at around 120-130 kB/s, I am peaking at aboud 40 kB/s

a quick look at service status on NTLWORLD.com which is now Virginmedia gives me a screen about upgrading my dial up package... that would be nice if I was on dial up

I think a phone call is in order.. but first i need to check my phone bill for other issues.

All in all I am not happy with the new supply of comunications and am glad to be moving soon.. hopefuly i'll get a better service with some one else.. though I was going to stay with NTL.

superjaggybunnet

I don't have a problem with the broadband. It is still working great but the TV service is dire! This new Virgin Central that started on 20th Feb. - I have still not been able to access it and I cannot get any of the things on the red button that I used to.

Phone Virgin and got put on hold for over 20 minutes until I had to just hang up. Swith it off and switch it on again - its just like being at work when your PC goes titsup!!

peter999

balt wrote: »

Went through to help desk who insisted in checking my system to no avail and then said would send a tecnician round to fix it! I tried to explain that it was fine till Virgin took over and not to waste time and money but I now have one turning up on Weds afternoon. My latest test for 4Meg showed 1383kbs but goes upto 2775 sometimes.

My area suffers from severe Congestion at peak times.
I was on 4Mb/s service & was getting 300-600Kb/s at peak times.

I started monitoring my NTL speed throughout day, see following thread:

NTL Broadband Speed -check your speed & post details
http://forums.moneysavingexpert.com/showthread.html?t=321003

I had 4 Engineer visits, they swapped set-top box, messed around, confirmed my area suffers from Congestion at peak times, possibly due to lot of students in my area hammering network !!

The Customer Service & Tech Support are IDIOTS.

They just want to palm you off & send another Engineer to waste your time & close your complaint to them, hoping it/you will go away.

peter999

thedjej

Ok so here is where I stand at the moment..

I went to look for my phone bill which has been online since i joined NTL all them years ago..

and

it is gone

No mention as to where.. I have found lines to say "not available to @ntlworld.com customers"

but this is no good as I belive my phone bill to be about 3 times what i would expect..

am I just a cynic but the reason my phone bill is now uncheckable could be somthing to do with it going up A LOT.

so after a hunt for a number I find 0870..!!!...

oh look another drop out with error 680: there was no dial tone has just poped up.

anyway a quick look on www.saynoto0820.com finds a
THERE IS GOES AGAIN... NO DIAL TONE DROP OUTS
number of 0800 numbers that are all usless.

So i have now canceled the direct debit and will not be re-instateing it untill i get a reduction in internet fees ( i may make a log of the times of day it fails) and a few months of phone bills to my door.

lets see what happens when the letters arive

thedjej

so after giving up last night.. with all the drop outs the internet now seems to be a bit more solid

enough to run the tiscali speed test which gives .....

Your current bandwidth reading is:

91.60kbps

which means you can download at 11.45 KB/sec. from our servers.

28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
91.6 kbps YOU
128 kbps ISDN
150 kbps DSL
256 kbps DSL
512 kbps DSL


not bad for a 1.1Mb/s connection???? i think err it sux

derrick

Virgin has not taken over , it is NTL who have taken over Virgin mobile and are using Virgins brand name

See THIS post