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Refused Refund at Tesco
Comments
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Thanks. The consensus seems to be that Tesco weren't being unreasonable. I am still genuinely interested in the legal position though - can stores decide when to process refunds?
Yes, within reason. I suspect that, if pushed, thirty days might be considered reasonable.The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark0 -
Yes, within reason. I suspect that, if pushed, thirty days might be considered reasonable.
Yes, and if they kept sending you home stating that it wasn't convenient to them to process a refund, you could probably claim your petrol costs for the additional journeys, if you were prepared to follow things through the legal route.0 -
As the OP wants to know the legal position I'll throw THIS into the mix -
Just after Christmas some stores (BHS for definite as I remember seeing signs) refused to process any returns until the New Year; they were deploying staff to cover their Sale. This was posted about on the forums, but you'll have to search for the threads yourself if you want to verify this. Admittedly this would have covered change of mind purchases in that chain, an option extended to their customers over and above their rights under SoGA.
So I would assume that while stores are obliged to deal with returns under SoGA and under their own returns policy, if offered, they can also choose when (or when not) to process returns, as long as they do not impose unfair terms (you can only return if there's a full moon, for instance) which would cause problems for customers. There is, as far as I can ascertain, nothing compelling stores to accept returns during all their opening hours.
So OP you were not refused; just asked to come back at a different time. And you dug your heels in and got your refund there and then.
What will I take from this thread? If I choose to shop 'outside' normal hours - ie after 10pm or before 6am and I want to do something other than actually shop I'll phone first and make sure the service I require will be available when I'm there.
Especially werewolves, they might be a bit busy.
:rotfl::rotfl::rotfl::rotfl::rotfl:The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark0 -
this thread will descend into a racist rant now I have managed to omit a sector of the population from being dealt with on a equal basis to all other customers!Especially werewolves, they might be a bit busy.
:rotfl::rotfl::rotfl::rotfl::rotfl:
*giggles*Don't put it DOWN; put it AWAY"I would like more sisters, that the taking out of one, might not leave such stillness" Emily Dickinson
Janice 1964-2016
Thank you Honey Bear0 -
oh dear, what a nightmare . . .0
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Let's end the thread with the old classic werewolf joke: I used to be one but I'm alright nowwwwwwwwwwwwwww.0
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