Comet: return policy on built under ovens - if wrong size

zoob

advice_please wrote: »

just looked it up on google and apparently external dimensions:
Height=103.0cm Depth=65.0cm Width=59.5cm

which means it won't fit our space as our built under double oven is only 72cm in height!

Google are wrong again, built under double ovens are all 720mm height, built in double ovens and freestanding cookers are 900mm height, but i'd still check with Comet as they discribe it as built in double oven in there add headline and the spec says it's built under, they should be getting it right as it's there own brand of oven and only Comet group companys can sell it.

shaun_from_Africa

Labmanager wrote: »

The OP now knows from my post above that there is no requirement to return the item within 7 days in order to secure a refund.

You forgot to inform the OP that if they do return the oven they can also smash it up with a sledgehammer before arranging for it to be sent back.
As this course of action shouldn't legally affect their chances of getting a refund under the DSR's, why did you omit this bit of info?
If you're going to be pedantic, you may as well cover everything that can be done without it affecting a refund.

arcon5

Labmanager wrote: »

Mamamoo's post is not slightly inaccurate, it's wrong. There is no requirement to return the item in order to secure a refund under DSRs.

How have either of you 'helped' the OP in your 'similar' posts?

The OP now knows from my post above that there is no requirement to return the item within 7 days in order to secure a refund. If you care to expand on my post above feel free to chip in and help the OP.

Tell us, if you don't return the goods how do you plan on securing a refund exactly when the retailer refuse? A consumers bank trying to recover money from the retailers merchant account is going to be one hell of a challenge whilst the consumer has not returned the order.


Also, op, if you cancel the order under DSRs, you may not necessarily be entitled to the installation fee back if they have come out to install it and found you have purchased unsuitable goods.

When cancelling orders made at a distance, you may be liable for the cost of returning the goods so always factor this in to any order if you think you may need to return it.

Flyboy152

wealdroam wrote: »

But bear in mind OP, that if you follow this route then you may have to cover the cost of the return yourself.
That depends on Comet's T&Cs and what your are told before delivery.

Just something to consider.

It doesn't matter what the OP is "told," it is what information is included with the goods before, or when, they arrive. If the seller fails to provide the statutory information in a durable form, the rules are different.

Flyboy152

ThumbRemote wrote: »

You need to notify the retailer by post/email within 7 working days if you wish to return an item under the DSRs. You then need to return the item for a full refund.

While there may be numerous exception to this, the summary above applies in most cases. I acknowledge you may have more than 7 days to notify them, you may find an alternative form of durable medium to inform them, you don't strictly have to return the item; but the summary above means the consumer will do everything correctly to obtain their refund.



Posting this sort of thing without pointing out that this course of action is liable to end in court action, is not just unhelpful; it's bordering on negligent.

Just putting my pedant's hat on. The item does not have to be returned in order to receive the refund. Refunds must be paid within thirty days, there is no statutory number of days in which to return the goods.

shaun_from_Africa

Flyboy152 wrote: »

Just putting my pedant's hat on. The item does not have to be returned in order to receive the refund. Refunds must be paid within thirty days, there is no statutory number of days in which to return the goods.

This has already been mentioned above, as has the fact that obtaining a refund without returning the goods may well lead to the buyer ending up in court when the seller attempts to recover either their goods or their monetary value.

wealdroam

Flyboy152 wrote: »

It doesn't matter what the OP is "told," it is what information is included with the goods before, or when, they arrive. If the seller fails to provide the statutory information in a durable form, the rules are different.

You forgot to tell us you had your pedants hat on when making this reply.

ThumbRemote

Flyboy152 wrote: »

Just putting my pedant's hat on. The item does not have to be returned in order to receive the refund. Refunds must be paid within thirty days, there is no statutory number of days in which to return the goods.

As I said in my message: "you don't strictly have to return the item; but the summary above means the consumer will do everything correctly to obtain their refund."

Pedantry is utterly pointless if all it does is make things more difficult for the consumer.

teffers

I'll make it really simple.

Don't buy anything form Comet. It's the safest option.

advice_please_2

MamaMoo wrote: »

You have 7 days to return it anyway under DSR's if you order online.

What's:
DSR?