Washing Machine Broken.

barbiedoll

It's not about whether OP can wash clothes in a washtub, it's about the fact that an expensive piece of machinery, which is still well within it's warranty, has broken down and will not be fixed, replaced or refunded before two months are up.

Worse still is the fact that despite the OP being without her machine for 8 weeks, her 1 year guarantee will only last until November 2012, she will not be given two months added to the end, despite the fact that she has had no working machine for that time.

The product is clearly faulty, Comet should just replace her machine, for the good publicity if nothing else. She has two small children, she will need to spend money on petrol and for launderette fees, will Comet refund this?......I daresay not.

No wonder Comet are going down the pan. :mad:

CoolHotCold

barbiedoll wrote: »

It's not about whether OP can wash clothes in a washtub, it's about the fact that an expensive piece of machinery, which is still well within it's warranty, has broken down and will not be fixed, replaced or refunded before two months are up.

And that's why I said reasonable time frame applies not significant inconvenience, I'm sure we can all agree being without a washing machine for 2 months is well over the reasonable time frame, and one could argue that as time increases (without a resolution) the inconvenience increases.

I never said the OP should wash their clothes in a bathtub forever, I said that I just don't see it being a significant inconvenience for a short period of time.

Techhead_2

mrstaypuft wrote: »

Really???
So what you are saying is that anything invented in the last say 150 years is a luxury item anyway and we can go without them for as long as we want?
If your cooker or heating breaks down would you just start a small fire?

No, that isn't what I said at all and neither did I mention cookers or heating?

Many people manage quite easily without a washing machine, so whilst its inconvenient, you'd have a hard time proving that being without one was significantly inconvenient.

mrstaypuft

Techhead wrote: »

Many people manage quite easily without a washing machine, so whilst its inconvenient, you'd have a hard time proving that being without one was significantly inconvenient.

Maybe they do manage in large towns that have a laundrette but for me I have to make a 45 mile round trip do you not think that is significantly inconvenient?
I have had to manage up to now but to be told that it will take another month is very upsetting.

Stingy_3000

Could you approach a neighbour and use their machine while yours in broken? You could offer them £2 per load. It would save you the long journey and the petrol costs.

wealdroam

mrstaypuft wrote: »

...I have to make a 45 mile round trip do you not think that is significantly inconvenient?

I do.

But it matters not what anyone on this forum thinks.
The real test is what a judge may think if ever it went to court.

mrstaypuft

Problem solved we have a machine again , thank you eBay!!!
We can sell it again if the other one ever gets repaired as we are being told the part will be in next thursday at the very earliest then when that's in the engineer can be booked....blah.blah.blah..etc
It wouldnt worry me too much in taking them to court but god knows how long that would take and no doubt I would have to store the piece of crap for months anyway.
Not that I seem to have any rights that are very helpful anyway but are they waiting until it is over six months old so I will have even less comeback?

barbiedoll

To be honest, your greatest victory is letting everyone know that Comet still sell junk and that their customer service is still rubbish.

It's probably not worth the time and effort taking them to court which, of course, is exactly how they get away with treating their customers so badly.

Candy don't come out of this too well either!

(Mind you, you're preaching to the converted.....I had a Candy machine once.........never again)

mrstaypuft

Yes agree it's not worth the hassle.
I will never buy anything from them again but doubt they will care anyway.
I never knew that shops could do this , I thought if you returned the item you could get a replacement but will know from now on.
If anyone is thinking of upgrading anything with comet I would suggest you store the old one somewhere until the first year is up if you would really miss it!

mrstaypuft

Ahaa from their website.
If my product breaks down do I not have rights under the Sale of Goods Act?
Consumers are protected under the Sale of Goods Act 1979 and under the Supply of Goods to Consumers Regulations 2002. If the appliance is not of satisfactory quality or fit for purpose, you have the right to claim for repair or replacement for up to 6 years. However, after the first 6 months it is up to you to prove the appliance was faulty when purchased - this may involve you taking legal proceedings. For more information contact your local trading standards department or Citizens Advice Bureau.

So I guess that's why it's taking so long for my repair.
I thought comet could replace my item then candy could replace their item.