BT Home Hub 3

Cricketfan

Guys, I'm wondering if you could help me on this.

We have recently changed internet providers from Orange to BT. Managed to set up the hub to the computer using the Ethernet cable (all 3 lights on the hub are now blue). As soon as I want to connect through wireless on a laptop (Packard Bell, Windows XP), it comes up with the device and asks me for my Wireless Key. I input this and it says connecting to network but never gets anywhere, how do I solve this as it's driving me up the wall. I have read about adapters but I have no clue on this.

macman

Are you sure you are connecting to the correct Home Hub network? if your area is anything like mine there will be 3 or 4 BT networks visible.
What signal strength is it showing?
Are you entering the correct wireless key-they are case sensitive?
If your laptop has built in wireless and can already see the network then why would you need a wireless adapter?
Finally, make a temporary connection by ethernet-if this works then you know that it is only a wireless issue.

giraffe69

If you are connecting via ethernet to your desktop the for sure it is a wireless issue.
I would
1. Double check what my hub is called so I can check the right wireless connection is being tried(It starts BT Hub3). If not select it instead of whatever one it is defaulting to.
2. Make doubly sure that the wireless key is being entered correctly. It is written on the base of the hub and as said above must be in the correct case for it to work.

Cricketfan

Thanks for your help. I can switch on the laptop and sometimes it finds networks in my area and other times it doesn't. I tried the Ethernet cable to the laptop from the BT Hub and it connects that way. The signal strength is 5 and I type in the wireless key code (case sensitive like it is on the HUB settings but it still doesn't work)

macman

I repeat-are you seeing and attempting to connect to the correct BT network?
Don't make the assumption that it'll be the one at the top of the list with the strongest signal-it may not be.

Cricketfan

It found the BTHub3 and then I entered the Wireless Key. It tries to connect but it takes me back to the Wireless Network Connection page.

Cricketfan

The Wireless network name matches upto the one that appears on my screen and then I enter the Wireless key but still not getting anywhere

macman

You mean the wireless network name marked on the router?

Cricketfan

Yes, it's on the router and also the thing that pulls out of it

macman

Caps lock off?

Cricketfan

caps lock off. Have changed settings to WEP now and my laptop says 'acquiring network address'. Still not getting anywhere.