Who Owns The Phone During A 24 Month Contract

Neil49

Have you considered using Signal Boost which uses your home wifi to improve reception?

http://www2.orange.co.uk/servlet/Satellite?c=OUKService&cid=1306843176798&pagename=OUKPersonal&t=Service

This depends on what phone you have so won't apply to everyone but could be worth investigating.

Silk

roryalbon wrote: »

Thanks, I have mentioned that to them, but maybe I need to make it clearer and fight my corner a little more!

If I had apart of the Orange contract that told me I owned it from day 1 I'll be sailing!

My stance on it would be that the £200 up front you paid was the shortfall between the cost of the phone and the payments towards the cost of the phone made via the monthly payments.
This means that to be fair if they are willing to call it a day on month 11 out of a 24 month contract and require you to return the phone then they would owe you 13/24ths of the £200 circa £108

simax

The options are:

1) Keep the contract running until the end and then leave
2) Pay off the contract and leave now
3) Send the phone back and call it quits

The network are under no obligation to let you out of the contract in this instance as you decided to move address. That isn't the networks fault. If they're happy to let you out of the contract they'll expect the phone back to cover the cost of settling the airtime charges. They won't refund the phone cost to you.

Not what you wanted to hear but better than sugar coating things.

Plushchris

Are you sure the O2 signal in your home will be good on the iPhone, the reason I ask is that both the OH and I are on O2, at our old flat I could get a full signal on my Nokia 5800 but she would get no signal on her iPhone.

Now we've moved her signal is a little better but I still get a much better signal on my S2 and recieve 3G where she doesnt.

In my expreience the iPhone itself is usually the problem and not the network.

robbies_gal

Neil49 wrote: »

Have you considered using Signal Boost which uses your home wifi to improve reception?

http://www2.orange.co.uk/servlet/Satellite?c=OUKService&cid=1306843176798&pagename=OUKPersonal&t=Service

This depends on what phone you have so won't apply to everyone but could be worth investigating.

cant get that on an iphone according to their website

Silk

simax wrote: »

The network are under no obligation to let you out of the contract in this instance as you decided to move address. That isn't the networks fault.

It is when the transfer of primary location decision was based on Orange saying the signal was very good as per the OP's first post

I recently moved house, to an area Orange said was 'very good' yet I found I could never get signal.