Car Breakdown Discussion

Kirri

I went with Quoteline this year who change the provider each year - this year it's AXA and I've been appalled at the service they contract out to.

Lone woman - call out time was 1hr35 in the dark.
They use an 0844 number, I had over £5 of calls on my mobile from 1 callout and chase up when they didn't arrive.
The breakdown driver who came out didn't have a clue.
Only 2 callouts per problem, 5 per year total - not sure how this compares with other companies. I'm now looking for an alternative supplier...

ioscorpio

yestopinkdiamonds
Don't forget to go through topcashback or quidco for some cashback.

glitter123

Just had my renewal for AA through. Great I thought i'm now a silver member with 25% discount. I have home Start and Roadside. The price is £87.44. Doesn't sound like a great deal to me!!

toastie_girl

AA told us that as valued "Gold" members, we were eligible for special treatment.

Yeah right!

They wanted to charge £353 to include family cover for 4 (there's only two of us), breakdown cover, plus all sorts of other stuff. Without even asking, they assumend that we had children over 17 (we don't have any) and that we wanted levels of cover that we had not had before.

Even without the unncessary repair cover, going on their website showed the cover we are used to would be £144, as opposed to £212 in the "special treatment" quote.

Husband called them and they argued a bit but offered loads for "free". However, we cancelled (did you hear that Mr AA) after 29 years because we get breakdown cover as part of our bank account now and because we don't like our suppliers treating us like mugs.

Husband has demanded they send confirmation that they will not take any money from our credit card.

Very poor behaviour from a national brand. Auto-renewal should be banned for products like this.

cinereus

Loving the ADAC deal after ditching AA

den169

cinereus wrote: »

Loving the ADAC deal after ditching AA

I would have jumped at getting Adac but the bit about taking it only up to 50 miles just killed it for me.I finished up getting car insurance with full eu cover with More Than the breakdown was only £30 extra,And they do take it home not to a local garage,Then for my Mazda pickup i took personal recovery cover with AA for £78 but £40 back through quidco.

summerxxxx

hi guys what a great site ive just signed up to topcashback now i need to find a breakdown insurance, my car is 16yrs old and really i only want to be towed home not to a garage im very wary of garages well ones i dont know and also before i found this site quite a lot of ins were asking for excess, when i looked at the AA site and clicked to go through cashback it asked for basic bank details so i stopped can anyone advise who to go to or what would be best? many thanks xx

summerxxxx

just had a check on tesco compare and clicked on axa and they quoted £30 for rescue which includes road side, local recovery,no excess or recovery charge, recovery to home or destination,emergency car hire, and overnight accomodation sound good can i get cashback with this?

den169

summerxxxx wrote: »

just had a check on tesco compare and clicked on axa and they quoted £30 for rescue which includes road side, local recovery,no excess or recovery charge, recovery to home or destination,emergency car hire, and overnight accomodation sound good can i get cashback with this?

Read the small print

If your car cannot be repaired within the same day, we will arrange for you and up to 6 passengers to be taken to your home or your original destination

That means if it can be repaired the same day at a local garage they may take you there.
I would look at Autoaid Gem or go through Quidco with the AA i i got personal recovery from AA £40 after quidco.

emg

I got my AA renewal saying I was now a gold member after 15yrs. It was for £179.87. I phoned to ask whether that was the best package they could do for me as it was higher than ever. They came back with £130. I said that seemed more that it was for new customers joining and I was then offered £105 for Homestart, Roadside and Relay + the various extra gold bits . I'm not usually much of a haggler and was surprised how much they moved (and then annoyed at how they obviously just pluck the first figure out of the air and add some onto it!).