Utility Warehouse (Telecom Plus) Discussion

billsavings

Some of the distributors door knock to obtain sales, but tell people they are only carrying out research.

Heres a copy of the survey i recently found whilst searching net.

See: http://www.successconcepts.uwclub.net/Distributor%20Survey.pdf

The Industry Body responsible for Selling clearly states "Sales Agents must not mispresent themselves. EG Say you are calling to carry out research.

lisyloo

Perhaps you really believe that British Gas and other suppliers will say "Go to XYZ company because they are cheaper" if asked for advice?

Of course not.
We all know that there are a number of problems with doorstep selling by other companies, that doesn't justify poor ethics.

There is a difference when you are selling to friends, family and your mothers church.
Many people don't expect their friends and family to "stitch them up" so most people would do less research of their own because they trust their family member rather than being totally cynical about a doorstep sales person.

Personally I wouldn't sell something to someone if I didn't know it was the best product for them (this is one reason I don't work in sales).
A number of my family members would not be able to do the calculations for themselves.

Quentin

Thanks to billsavings we now learn we could get a knock on the door from a UW rep merely carrying out a survey.

One of the questions from the "survey":

The average household saves £499 per year by being a member of The Utility Warehouse
Discount Club. If you were a member, what would you use that £499 for?

We await the results to be published.

The possible answers supposedly suggested are:

Car Insurance: Car Tax: Holiday Fund: Clothes Shopping: Weekend with Family: Give to Charity: Other

Another sinister question:

Would you like to benefit from the best value gas and electricity in the UK?

And Nigewick thinks they are a "reasonably ethical" outfit.

Quentin

More from the ethical UW sales manual.

This is from their telephone call script:

“Please could I ask you a question?” (They will say yes.)

“If you had around an extra £499 every year to spend, what would you spend it on?”
(Let them answer and use prompts, e.g. if they say a holiday, ask them where it would be, what type of accommodation, have they been there before, etc.. If they don’t come up with anything, suggest that it would be like having free car insurance every year, days out with the family, meals out – ask them where they would go or their favourite restaurant – get them spending the savings already!)

So you can read it with them if ever they ring you, get a copy of their cold calling script:

http://www.successconcepts.uwclub.net/Phone%20Script%20for%20Sponsor.pdf

NigeWick

bendtoy wrote: »

So dont you check before you submit the application that you are offering a cheaper?

Not allowed to. The company insist on sending the quote direct to the prospective customer.

Nigel.

NigeWick

billsavings wrote: »

Some of the distributors door knock to obtain sales, but tell people they are only carrying out research.

Should lose their Distributorship for telling lies IMHO. There are enough people who will take the services by telling the truth. I can't be doing with liars.

Nigel.

NigeWick

Quentin wrote: »

And Nigewick thinks they are a "reasonably ethical" outfit.

I believe the company is, some Distributors are not.

Nigel.

NigeWick

Quentin wrote: »

So you can read it with them if ever they ring you, get a copy of their cold calling script

I don't believe in cold calling as I do not like to be disturbed myself.

Nigel.

Quentin

Regarding the uw being "ethical" after we learn what is in the so called "research" questionnaire:

NigeWick wrote: »

I believe the company is, some Distributors are not.

But that survey and the questions quoted from it is from the uw:

Authorised Distributor Survey

So why continue to stress your belief that uw is ethical?

NigeWick

Quentin wrote: »

Regarding the uw being "ethical" after we learn what is in the so called "research" questionnaire:



But that survey and the questions quoted from it is from the uw:

I think you will find that the site you are quoting from was set up by a Distributor and not the company.

It appears to me that because some people have had problems with the company and a few distributors, you consider all to be the same. We are individuals and will behave differently in any given set of circumstances.

Nigel.