Utility Warehouse (Telecom Plus) Discussion

Quentin

keggs wrote: »

Incidentally traditional salesmen often fail in this type of business because traditional 'selling' doesn't work.

UW is obviously too sophisticated for "traditional selling". Their training apparently ensures there is no need to sell at all!

In their intro to the martini sales training presentation we learn from the uw that anyone who gets a martini presentation from a uw rep will only have 3 possible responses at the end of the 5 minute presentation, and the reps are told how to deal with each possibility:

http://www.networkerplus.co.uk/videos/shannon-martini.html

1. "Yes". All you have to do now is complete the paperwork.

2. "I would like to think about it." This is what you say: "I understand that it's not the speed of the decision that counts but the accuracy of the decision that's important. So as part of your investigation it would make sense to trial the services (show the guarantees again in the brochure whilst you're saying this) wouldn't it (nod head). Your friend agrees. You complete the paperwork.

3. "It's not for me." You say this. Thanks for your honesty but if you consider our guarantees (show them in the brochure while your saying this) it would make sense for you to save some money wouldn't it? (nod your head). Your contact agrees and you complete the paperwork.

Of course this doesn't deal with the riposte keggs reports he got after spam texting a business man to see if he wanted to make some money with uw:

keggs wrote:

Incidentally I've just texted a local business who told me to get a life.

keggs

Cardew, Quentin & Jimexbox

Educate yourselves before making ridiculous statements which aren't worth replying to. Then again education probably comes at the bottom of your list of requirements. You can take stuff out of context if you wish; you can deliberately misinterpret what is said; you can even ignore anything that is said to you if you wish. That is your choice. But unless you are able to discuss rationally based on information you have real knowledge about then it is pointless continuing.

Oh so deaf for those who do not wish to hear. Oh so blind for those who do not wish to see.

The truth is it doesn't matter what is said here you will always try to 'correct' the misinformation. But based on what?

Knowledge. What knowledge?
Experience. What experence?

It really sticks in your craw Cardew doesn't that I could actually contradict your misinformed belief about the so called worthless guarantee. I don't have to publish anything on this board if I do not wish to. What I pay UW for the service they provide is my business and my business alone. You can ask but I don't have to tell you. And I don't wish to.

You can choose to berate me or accept what I say as the truth for my own circumstances. I do not need to justify it to you or anyone else.

Jimexbox - there are many differences between network marketers (in this case UW Distributors) and traditional salemen - sharing not selling is just one of them. One other major difference is salesman work on improving their skills as a salesman; network marketers work on their own personal development.

If you care to know more then get yourself a good basic book.

Quentin - I suppose network marketing is more sophisticated than traditional selling. I've never thought of it like that. It certainly a much more pleasant way to offer services to people. There is no pressure on potential customers and there is no pressure on me.

I like that. Because I make a new friend. Salesmen walk away when they've done the deal. Network Marketers stay in touch (or should do).

Steve
UW Distributor & Very Happy Customer

Cardew

keggs wrote: »

It really sticks in your craw Cardew doesn't that I could actually contradict your misinformed belief about the so called worthless guarantee. I don't have to publish anything on this board if I do not wish to.Steve
UW Distributor & Very Happy Customer

Can you not understand that you did publish a statement on this thread explaining how the TVG works by giving a refund/discount to bring UW prices down to BG prices.

Now when challenged, you don't want to explain how it works, There is not a shred of evidence that UW do give a refund/discount with their TVG.

None of your fellow UW distributors have come in to support your statement.

You are, I am pleased to say, totallly discredited; do you have no sense of embarrassment?

1carminestocky

LOL. Pot

---

> Kettle

---

> Black.

'So what's French & Saunders doing on TV most nights?' :eek::p

keggs

Now when challenged, you don't want to explain how it works, There is not a shred of evidence that UW do give a refund/discount with their TVG.

I've told you how it works. I got paid a extra amount of money straight back on my bill. I'm not discredited at all. It is your choice whether to believe me or not. I don't have to prove anything to you. If other distributors wish not to make a comment that infers nothing.

As for evidence - I could if I wished to but I have no wish nor no need. And even if I did, you or one of the other 2 would try and discredit that. So the only person that would 'win' is you or they.

I choose not to as it is my own business. But I have every right to tell you what has happened to me. In the same way that Carmine doesn't have to admit whether he is is not a customer of UW. It is his business and his alone. If he chooses to tell you that's entirely his choice. Not yours. His.

If you can't accept that then that is your problem not mine or Carmine's.

Sorry Cardew, you are clutching at straws. It's sticking in your throat that I could just be right. Accusing me of having no credibilty does you no service whatsoever.

I notice you choose to ignore the rest of the post. Have I accused you of lacking in credibility for not having a real clue as to how UW operates only what you are misfed. I could but I won't.

It takes two to Waltz but I am not going to dance to your tune.

The bottom line Cardew is I am very happy with the service I get from the Utility Warehouse. You can't hack that and nor can your protagonists. You will never hack it because your perspective on life is narrow and traditional. You can't believe that there are people in the UK that can be happy not paying British Gas or British Telecom but prefer to pay a relatively insignificant business for the services they offer.

Is that fear I see in your eyes. Get real Cardew. There are 280,000 customers and growing that feel as I do. Accept it graciously. What will it take for you to realise that the UW is here to stay.

Accusing me of lacking credibility doesn't alter that fact. I can sleep well at night knowing that I am helping people. The same can't be said for your favourite companies.

God Bless
Steve
UW Distributor & Very Happy Customer

Quentin

One of the many unanswered (by uw reps) questions you see repeated throughout this thread is regarding this very aspect of the worthless "guarantee":

How can it be a guarantee when nowhere in its small print does it tell you how to make a claim against it?

Keggs has been posting here since 2007 (though did start telling us way back then that he would no longer post here as he was a graduate psychologist???)* and has (like his uw colleagues) never given us an answer.

Now he claims (here) it is a genuine guarantee and he has claimed against it!

At the same time on the uw reps forum, he has contributed to the discussion raging there where the truth has dawned for one of his coleagues who tried to get uw to stand by the worthless guarantee only to be told the customer would have to buy the more expensive uw gas for 12 months when they would see if it really was more than BG!

You'd have thought leggs (who acts as a motivator for disheartened reps on that forum) would have enjoyed recounting how he claimed successfully, and it's not a worthless guarantee at all - but no surprise, he hasn't.

=======================================================

In 2007:

*

keggs wrote:

Despite enjoying a good argument, it's time I think to take the advice of a fellow distributor amongst the many thousands of us not to get involved with such neurotic individuals. And I say that as a graduate psychologist

Cardew

1carminestocky wrote: »

LOL. Pot

---

> Kettle

---

> Black.

'So what's French & Saunders doing on TV most nights?' :eek::p

Not an unexpected post, and doesn't help Kegg's case one iota.!!

The difference is, as you are aware, I posted that I had made a mistake in that they advertise on-line and not on the TV.

Keggs stated that I should know that that UW honour their TVG by giving a discount to bring UW prices down to BG price levels. Not just to him mind, as he now is trying to use as an excuse.

Now they either do give a Discount or they don't.

So come on Keggs - answer!

1carminestocky

Cardew wrote: »

Not an unexpected post, and doesn't help Kegg's case one iota.!!

The difference is, as you are aware, I posted that I had made a mistake in that they advertise on-line and not on the TV.

Keggs stated that I should know that that UW honour their TVG by giving a discount to bring UW prices down to BG price levels. Not just to him mind, as he now is trying to use as an excuse.

Now they either do give a Discount or they don't.

So come on Keggs - answer!

LOL. Are you an MP? An honest mistake, Gov. I'm sure some more cynical people than I would call it blatant fabrication in a desparate attempt to prove a point. Not me, though. Oh no. :rolleyes:

arteta1878

I have to be honest and say that I have just checked pricing on 5 different companies for electricity only, working on my current quarterly usage. UW actually came out most expensive of the 5, that was helped by the standing order and the annual monthly membership.

British Gas was the second most expensive and EDF the cheapest.

Can I ask one of the other UW reps, who is the local electricity supplier in the North West?
The triple value guarantee says we guarantee to beat your local electricity supplier in your region, who is it in the North West?

keggs

A better word for it is a credit on my bill. I've had a number of credits over years for various things (none of which have been for any mistake the company has made) in case you try to pin that one on the company.

It seems that the only recourse these detractors can do or say is dredge up old posts or take words out of context or deliberately misinterpret. Laughable.

They totally ignore the very relevant point that there are 280,000 (and growing) customers (members) of UW. I wish they would try and explain that one instead of harping on about a guarantee that they cannot prove is worthless (just saying they think it is or even accepting that some UW distributors don't mention it) is not worthy of discussion.

From my point of view it was a pity the company ever produced a guarantee. But then you see a company like UW in general does have the interests of its members at hearst (even if the make the occasional mistake). I can't ever remember BG or BT ever looking after me the way UW have both as a distributor and customer. At the very least that's worth a gold star in my book.

BTW I wonder when Quentin is going to apologise to Nigewick.

Steve
UW Distributor & Very Happy Customer