Utility Warehouse (Telecom Plus) Discussion

oldwiring

NigeWick wrote:

.....As to the company, they...... will terminate anybody who causes any problems or upset.
Nigel

:rotfl: Gosh Arnie Warehousemigger now at a boilder near you

stephenfarr

ive beeen using the utility warehouse for a year now and had NO problems.
If i dont have the money to pay my bill for the month, im always able to ring them and they help, let me pay in 2 payments. Whilst i admit they may not be the cheapest for there services they are the most convienent for me and my family. One bill that covers my gas,electric, homephone and 2 mobiles. If i have a problem with any services i ring one number and get it sorted out. No more digging through the breadbin looking for the account number to pay that bill. I understand everbody is entitiled to their own views and this is mine.
whilst this site covers money saving i feel this is a good option as to making things a bit more simpler at home trying to juggle work, wife, car, debt,daughter and twins this

thank you for letting me have my say
stephen

bendtoy_2

stephenfarr wrote:

they may not be the cheapest for there services

They arent and this site is about saving money is it not.

Are you an agent of theirs by any chance?

You use their speil "One bill that covers my gas,electric, homephone and 2 mobiles. If i have a problem with any services i ring one number and get it sorted out."

NigeWick

bendtoy wrote:

this site is about saving money is it not

I thought it was about getting value for one's money.

Nigel.

bendtoy_2

NigeWick wrote:

I thought it was about getting value for one's money.

Nigel.

If that was its main aim surely it would be called valueformoneyexpert.

Most of the posts i read seem to refer to cutting your bills.Not paying more then you need to.

NigeWick

bendtoy wrote:

Most of the posts i read seem to refer to cutting your bills.Not paying more then you need to.

I believe I understand what you are saying. But, would you pay 10p for a toilet roll that allows you to wipe your bum once, or a Pound for a similar quality toilet roll that has enough paper to wipe your bum 100 times?

I believe this site is to allow a certain level of living standard at the most cost effective price. Sometimes that will mean lowest price and sometimes it will mean best value. I've been wrong before mind:beer:

Nigel.

spirit

Hi all,

well where do I start. I'm glad in a weird kind of way that I'm not the only one who's been on the receiving end of their ineptitude. I work in a customer services environment myself and if I behaved towards my customers in the way they have with me, then I wouldn't have any customers left. It says you can e-mail them with any queries, which I did, they don't answer it. I wrote to them twice and they claim not to have received them. What happened was that I switched to broadband from dial-up when it was on a special offer price. At the end of the offer, they forgot to adjust the price. then suddenly they realised and wanted to take the lot in one go. I couldn't afford to do that so stopped my DD to prevent all my money disappearing in one go. that's when the snotty letters started arriving and I e-mailed and wrote back only to be ignored by them. Eventually I spoke to a manager who in my personal opinion, is the only useful person there. I agreed with him that they could take the arrears over 4 months - so I happily put it to the back of my mind (this was around april/may this year).

then last Friday I tried to make a call and they've only taken off my phone service! I can bypass their system so can still use the Bt line, but I wondered what the heck had gone on this time, I'd had no letters from them. Then on the Saturday I received the standard letter from their credit controller saying that the original amount was still outstanding! what complete incompetence - I am moving house shortly and would never, ever use UW again,nor would I recommend anyone else to. the customer service is a joke.

NigeWick

spirit wrote:

I couldn't afford to do that so stopped my DD to prevent all my money disappearing in one go.

As a Distributor, I am really sorry that you had problems with customer services. However, I have to ask why you didn't contact the company first, to explain your situation. It has been my experience with all companies, that they like to know what is going on (as do I!) and are usually prepared to help out.

I hope that you have an easy move as I found it extremely traumatic when we did so eleven years ago.

Nigel.

spirit

NigeWick wrote:

As a Distributor, I am really sorry that you had problems with customer services. However, I have to ask why you didn't contact the company first, to explain your situation. It has been my experience with all companies, that they like to know what is going on (as do I!) and are usually prepared to help out.

Where did I say that I didn't try and contact them?

Yes, most companies in my experience do try and help out but come on, we are talking UW here!

Mike_by_the_Sea

Hi Chris

I think it is fair to say that all companies have a share of bad customer service at one time or another.

Yes, most companies in my experience do try and help out but come on, we are talking UW here!

I feel that it is important to respond to that comment, as you would expect a distributor to do.

I have been a distributor for 15 months and I have, to date, never had an instance of poor customer service from UW. I have always said to my customers that their first port of call is the customer services centre and, if they feel that they are not getting the service they expect, then contact me and I will do my best to resolve it for them.

I can understand your frustration with the example you quote and I have had similar experiences where price increases have not been activated on time and this was followed up with a letter explaining the problem and indicating that the arrears would be DD'd on the next bill. In my case, a phone call to customer services has resolved my problem satisfactorily and the arrears have been spread as agreed.

I'm not sure what specifically happened in your case, but the question that springs to mind is whether you checked your bills from April/May to ensure that your agreement was being actioned. I personally would have got in touch the following month if I didn't see the expected result.

Also, I am surprised that you didn't get a response to your e-mails. Again, every e-mail should get an automated response confirming that the e-mail has been received and the aim to respond within 2 days. I have sent a large number of e-mails to the various areas of the company and, without exception, I have received a response. I might not always get the response I was hoping for, but that's life. In those instances, I have replied to the originator with my concerns and have, eventually, achieved a satisfactory outcome.

As you will know, working in a customer services environment, not everybody will always achieve the level of customer service that your business expects. In these instances, I'm sure there is a route whereby the customer can escalate the issue to a higher level.

Sorry to go on at length, but as a distributor I am passionate about the business and, as with all things in life, there will always be differences of opinion.

I wish you well in your up-coming move and good luck for the future.