cant install or uninstall programmes on laptop?

summerof0763

hi i have an advent modena red m201 laptop,sent it back to dixons as could not install or uninstall programes on it.

they insist nothing is wrong with it,but i still have the same problems.

i cant run my avast or malware it wont let me,and i cant install any new programmes or try to uninstall any programmes could someone help me? tia

james123

Hi, Is there an error message coming up when you try to install/unistall? Or is it just not responding? Also , is the user account you are using set up as an administrator?

Jim

summerof0763

hi just not responding and yes user acc set up as administrator.

if you try to download for instance goes through all the motions till last bit it wont run?

james123

sorry, just a few more questions,

Has it ever been able to install programs? have you tried roling back to a time that it worked? And what browser are you using?

summerof0763

using interenet explorer and yes was able to download programes when first got it,dont know how to roll back to a time when it worked as when it came back from dixons there were more problems with it.

ie back button does not work now,so have to repeatedly have to go back to websites i am using instead of just pressing back.

tbh am sick of my laptop as just cant get anything to work argh,worse thing i did was buying this!

closed

have you had an infection, which operating system?

reinstalling windows would cure it.

summerof0763

not to my knowledge have i had an infection,but cant run my avast or malware wont let me.

am going to show my ignorance what is my "operation system" l though that was internet explorer.

comp did not come with cd for windows how would i get a copy?

closed

XP, Vista, window 7 are operating systems

factory restore/reinstalling windows will wipe all your data, backup to external media first.

http://knowhow.com/article.dhtml?articleReference=597&country=uk

summerof0763

ah windows 7 lol

to be honest dont mind losing everything,no pics,music on it.

would rather clear it all if i can

BlueC

I have come across these symptoms before and it was indeed a virus. IIRC it had changed the association of exe (and other program) files at registry level which obviously causes havoc with the system. I can't recall how I fixed it but I do remember it was a massive pain to rectify as it respawned itself on every boot.

If there is no important data on there then a complete wipe and reinstall of Windows would sort it out and do it the world of good. Don't forget to do all the windows updates and install MS Security Essentials or other anti-virus as soon as you have Windows reinstalled.

summerof0763

how do i clear it all and how do i reinstall windows.

easy to see i have no idea what to do,hence hoping someone can give me an easy route on this