Certificate (Proof) of posting - address needed?

dave_ave

I've written a letter to Royal Mail to get clarification and I'll let everyone know what they say when I get a reply.

JethroUK

xanthe wrote: »

...when I asked for POP. He told me that is the POP,.....

POP???

"Prove of Postage"? it aint

"Prove of Purchase" it is

maybe thats what he meant

JethroUK

lovinituk wrote: »

So if you need to make a claim then hand write the house number and post code on the receipt yourself. Royal Mail are hardly going to know it wasn't someone in the PO that wrote it....

Just what I was thinking

It doesn't matter who writes the address on the ticket - or when - or where

So why not keep your blank proof of purchase (not postage), wait until you get a complaint and write it on yourself, at home, after the event

There is no evidence to 'prove' any of these 3 events

JethroUK

dave_ave wrote: »

I've written a letter to Royal Mail to get clarification and I'll let everyone know what they say when I get a reply.

Could saved yourself a stamp

Hand written scrawl on a receipt proves nowt - common sense says so

They dont even sign it

ONLY real prove is 'recorded delivery' - that's why PO have 'Recorded Delivery" Service - in fact thats the only reason they have "Recorded delivery" service

Thats exactly what the PO will tell you in a reply - obviously!

soolin

JethroUK wrote: »

Could saved yourself a stamp

Hand written scrawl on a receipt proves nowt - common sense says so

They dont even sign it

ONLY real prove is 'recorded delivery' - that's why PO have 'Recorded Delivery" Service - in fact thats the only reason they have "Recorded delivery" service

Thats exactly what the PO will tell you in a reply - obviously!

Obviously?

You are incorrect. For a claim to be made by a seller for loss ro damage all a seller/sender needs is proof of postage.

You are also incorrect to assume that recorded is there to enable claims to be made, it isn't. You need to read the postage sticky thread on this forum and also the RM terms and conditions. Recorded is exactly the same service as standard 1st or 2nd class mail, it covers up to £46 in case of loss or damage of allwoable items. If it isn't covered standard mail then it isn't covered recorded either.

A link for you

http://www.royalmail.com/delivery/business-delivery-options-uk/recorded-signed

JethroUK

soolin wrote: »

Obviously?

You are incorrect. For a claim to be made by a seller for loss ro damage all a seller/sender needs is proof of postage.

You are also incorrect to assume that recorded is there to enable claims to be made, it isn't. You need to read the postage sticky thread on this forum and also the RM terms and conditions. Recorded is exactly the same service as standard 1st or 2nd class mail, it covers up to £46 in case of loss or damage of allwoable items. If it isn't covered standard mail then it isn't covered recorded either.

A link for you

http://www.royalmail.com/delivery/business-delivery-options-uk/recorded-signed

I'm talking about evidencing "proof of postage"

I've just made a claim using hand-written PO receipt which was accepted - but that doesn't make it 'proof' or 'evidence' = if recipient says "chuck that garbage in the bin" you dont have a leg to stand on

Equally - You dont need a receipt at all to make a claim - you saying you've posted it is enough to start a proceeding/case - I dont even need to read Ebay t & c because that the law!

Verbal evidence/agreements are as good as any evidence - legally - but it relies on other party not contesting it - that when/why you need 'proof' - hand-written receipt is not proof - 'recorded delivery' is proof

Is the point I'm making

And also the point the Post Office will make - I can guarantee it!!!! hence it's obvious!

soolin

You are still wrong and have said so yourself. To make a claim from Royal Mail you need proof of the item being sent- and where it went to. Hence proof of posting. Royal mail will provide packs of POPs if you ask, or if you use paypal postage you can print them off and have them stamped at the post office when you drop your parcels of.

If you don't have proof of postage then a claim from RM is difficult to the point of being impossible. Think about it logically, trying to make a claim without having anything at all from Royal mail to say they accepted the parcel- can't you see the difficulty?

You are bringing ebay into this and I wonder if you are getting muddled with paypal protection for sellers, for full seller protection you need proof of delivery- nothing else will do. That however is a completely different situation to making a RM claim.

Fundementally though you are mistaking Prrof of posting with proof of delivery- and they are completely different things

JethroUK

soolin wrote: »

You are still wrong and have said so yourself. To make a claim from Royal Mail you need proof of the item being sent- and where it went to. Hence proof of posting. ...

Not at all - and I have not said anything of the kind - I'm quoting law

You can bring a case against RM (or anyone else) without any evidence at all!!!!! - thats a fact!

All RM can do is declared (up front, prior to court) that they will contest your claim without proof

Your position will be sticky!

With a hand written receipt wont be any less sticky (it aint proof)

Your only real evidence is 'recorded delivery'

which is what they will iterate in their reply - that I know

I wont say any more on this

soolin

JethroUK wrote: »

Not at all - and I have not said anything of the kind - I'm quoting law

You can bring a case against RM (or anyone else) without any evidence at all!!!!! - thats a fact!

All RM can do is declared (up front, prior to court) that they will contest your claim without proof

Your position will be sticky!

With a hand written receipt wont be any less sticky (it aint proof)

Your only real evidence is 'recorded delivery'

which is what they will iterate in their reply - that I know

I wont say any more on this

No one has to respond to this thread. However I will reassure people that you don't need proof of delivery to claim from Royal mail. The claim form only asks for proof of delivery and your till receipt should say on the bottom 'Please retain this as it is your proof of postage'.

Many people here have successfully claimed with the address handwritten on the proof of posting, so don't worry at all.

For seller protection on paypal though, which is an entirely different question, you need proof of delivery to defend an INR claim. The proof of postage will only defend a claim for bank reversal or fraudulent use of card.

soolin

Libnks to Royal Mail if anyone is still unsure:

http://www.royalmail.com/customer-service/personal-customers/refunds-and-compensation/claims-process/compensation-tables/compensation-lost

(ii) Claims for loss of and damage to items with an intrinsic value should be made on Royal Mail’s claim form and supported by additional evidence (evidence of posting and evidence of value). If only Basic Evidence’ can be provided then only postage refund or stamps can be considered