Mini Windscreen Replacement - Help!

Christopher7

Tell them that you will complain to the FSA/FOS unless they fit an OE windscreen. Insurers have to pay something like £500 to the FSA/FOS for every complaint that is investigated, even if the ombudsman find in the insurance companies favour. The difference between OE and Non OE will be less than £500 so if they have any business sense they will realise its cheaper for them to fit the OE part in the first place.

captainawsome

Yep, take it to the dealer and make sure it's not a stress fracture, may get it warrenty if it is. It's not uncommon for them to fracture on the earlier ones so worth a try. Don't bother if their is a stone chip though as they won't entertain it at all

captainawsome

^^^^sorry missed your last post

colino

Just go through the insurer and get their pet fitters to do the job. However, make sure you are happy not only with the fit and clean up, but that there are no weird distortions in the glass. I've seen it a couple of times, usually in big double curvature rear screens but after some 'phone work, they agreed to change.

s_b

colino wrote: »

Just go through the insurer and get their pet fitters to do the job. However, make sure you are happy not only with the fit and clean up, but that there are no weird distortions in the glass. I've seen it a couple of times, usually in big double curvature rear screens but after some 'phone work, they agreed to change.

ive had cars with really weird curves in them one was in front of the driver, glad i didnt have to live with, it so agree here

rs65

Christopher7 wrote: »

Tell them that you will complain to the FSA/FOS unless they fit an OE windscreen. Insurers have to pay something like £500 to the FSA/FOS for every complaint that is investigated, even if the ombudsman find in the insurance companies favour. The difference between OE and Non OE will be less than £500 so if they have any business sense they will realise its cheaper for them to fit the OE part in the first place.

Bear in mind that you have to follow the insurers complaints procedure first which can take 8 weeks. Don't know how long the FOS will take.

adamc260

rs65 wrote: »

Bear in mind that you have to follow the insurers complaints procedure first which can take 8 weeks. Don't know how long the FOS will take.

When I reported something to the FOS to be looked at they told me a MINIMUM of 3 months if I was lucky but would likely be far longer... Luckily I got my problem sorted on my own. They then had the cheek to send me a survey asking me to rate the service... they didn't do anything for me!?

rs65

adamc260 wrote: »

When I reported something to the FOS to be looked at they told me a MINIMUM of 3 months if I was lucky but would likely be far longer

Unfortunately some people are very quick to suggest the FOS.

The assumption that the insurer will have to pay for each complaint about them worries me. If it costs the insurance company then it ultimately costs every policyholder.

mikey72

rs65 wrote: »

Unfortunately some people are very quick to suggest the FOS.

The assumption that the insurer will have to pay for each complaint about them worries me. If it costs the insurance company then it ultimately costs every policyholder.

"The needs of the few outweigh the needs of the many."

Sentinel Prime, Transformers.

"Because the needs of the one... outweigh the needs of the many"

Captain Kirk, The Search for Spock

But always true, defend the individual's rights.

adamc260

rs65 wrote: »

Unfortunately some people are very quick to suggest the FOS.

The assumption that the insurer will have to pay for each complaint about them worries me. If it costs the insurance company then it ultimately costs every policyholder.

In my case I had a 5 month complaint on going with a company (Not an insurance company) which was never going to be resolved. Got solicitors involved and FOS and had a resolution within days.. mostly because of the solicitors though!