Virgin Capping my speeds - Raging!

The_Fear

Thanks for drawing my attention to this. I had no idea about their caps, they certainly didn't advertise it to me when I joined up. I've been wondering why I frequently can't watch iPlayer.

They've put my bill up by almost 10% today. They'll be losing a customer in August.

robt_2

The_Fear wrote: »

Thanks for drawing my attention to this. I had no idea about their caps, they certainly didn't advertise it to me when I joined up. I've been wondering why I frequently can't watch iPlayer.

They've put my bill up by almost 10% today. They'll be losing a customer in August.

iPlayer requires minimal bandwidth, this will not be the problem.

The_Fear

robt wrote: »

iPlayer requires minimal bandwidth, this will not be the problem.

Howso? Because when I previously investigated why I kept going over my 20GB monthly limit (with o2), I came across information to suggest that it was the 2-3 programmes I watched on iPlayer most days.

robt_2

The_Fear wrote: »

Howso? Because when I previously investigated why I kept going over my 20GB monthly limit (with o2), I came across information to suggest that it was the 2-3 programmes I watched on iPlayer most days.

Your complaint is that you can't watch iPlayer sometimes. Even if you are on a reduced speed for heavy usage (there is no cap - just a speed reduction), iPlayer would still function fine.

The_Fear

robt wrote: »

Your complaint is that you can't watch iPlayer sometimes. Even if you are on a reduced speed for heavy usage (there is no cap - just a speed reduction), iPlayer would still function fine.

Thanks. It sounds like I need to call them (which I've been loathe to do because they are awful). I'll make the effort now.

zaax

The_Fear wrote: »

Thanks for drawing my attention to this. I had no idea about their caps, they certainly didn't advertise it to me when I joined up. I've been wondering why I frequently can't watch iPlayer.

They've put my bill up by almost 10% today. They'll be losing a customer in August.

You should be able to watch iplayer with thoses capped rates. I've only got 1.2M with Sky and Iplayer works, though a bit grainy.

I have unfortunately had to move to a BT openreach supplier. You will only be able to get about 7M with BT openreach and they all are crap.

custardy

also bear in mind there are sometimes issues with servers etc
today I was trying to watch a you tube vid
it was stalling and stuttering
im on a solid 50 meg connection
so no issues my end