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Can't email the Co-op car insurance!!!!

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Can't email the Co-op car insurance!!!!

edited 30 November -1 at 12:00AM in Praise, Vent & Warnings
25 replies 23.1K views
Plain_LazyPlain_Lazy Forumite
50 posts
edited 30 November -1 at 12:00AM in Praise, Vent & Warnings
This isn't exactly a duplicate thread. I have posted about it in Motoring but there I asked a question and here I just want to get it off my chest as a vent.:mad::mad::mad::mad::mad::mad:

You can't email the Co-operative insurance company they will only deal with telephone enquiries!!!!! :mad:

So if you want something in writing so you have a record of it you can't have it!!!!! :mad:

You have to ring up and ask your question!!!!!:mad:

WHY? That's what I'd like to know!
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Replies

  • DCFC79DCFC79 Forumite
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    Plain_Lazy wrote: »

    You have to ring up and ask your question!!!!!:mad:

    WHY? That's what I'd like to know!

    Maybe call them and ask them why,
  • Will just get some call centre monkey who will read off a script and not give me any straight answers. Pointless.
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  • lmp0507lmp0507 Forumite
    329 posts
    I assure you as previously working as a call centre monkey, as you 'politely' word it, I'm glad I left working on call centres to get away from people such as yourself calling up and giving uncalled for abuse :mad:
    Although there are some scripts and set things to do, Most of the time the person you are calling is there to help - Just call them and ask, you'll get a quicker response, and if your so fussed about having proof of what has been said, Record your call.
  • Your reply just illustrates exactly why I don't want to talk to call centre monkeys.
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  • s_bs_b Forumite
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    use your local broker or lose him
    dont use the co-op
    they lost the plot when my grandma died
  • Having had to call the Co-op insurance on my daughter's behalf, after she ended up crying in sheer frustration when dealing with them regarding a claim. I understand exactly where the OP is coming from.

    No, they aren't helpful little souls, wishing to impart their bountiful knowledge to customers. They are indeed no better than trained chimps, reading verbatim from a script.

    They weren't able to answer the simplest of questions, instead, having to put me on hold each time, presumably to seek advice as I'd asked something that deviated from their crib cards?

    I feel for you OP....I really feel for you. As my daughter's predicament still isn't solved, 6 months later! :mad:
  • willihamwilliham Forumite
    1.2K posts
    They've always been really good for me, good through a claim and good for general enquiries and the cheapest...
  • Oliver14Oliver14 Forumite
    5.9K posts
    Plain_Lazy wrote: »
    This isn't exactly a duplicate thread. I have posted about it in Motoring but there I asked a question and here I just want to get it off my chest as a vent.:mad::mad::mad::mad::mad::mad:

    You can't email the Co-operative insurance company they will only deal with telephone enquiries!!!!! :mad:

    So if you want something in writing so you have a record of it you can't have it!!!!! :mad:

    You have to ring up and ask your question!!!!!:mad:

    WHY? That's what I'd like to know!

    Mountain out of molehill comes to mind.

    What you do is you phone them and talk to them at the end of the conversation you ask them to send you written confirmation which they are only to happy to do.

    I spoke to Coop insurance thye other day not only were they happy to do that the person speaking gave me her full name (without asking) and a reference and told me all I needed to do was quote the time and person and the phone call recording could be called up and listened to if any problems

    N.B Putting lots of Angry Smilies in your post doesn't give it more impact it just looks childish
    'The More I know about people the Better I like my Dog'
    Samuel Clemens
  • pinkteapotpinkteapot Forumite
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    I don't think any of my insurance companies answer queries via email.

    All insurance phone calls are recorded. I make a note of what I've been told, the date/time of the call and the name of the person I spoke to. That way, if there's every a dispute, I can quote the details and it's up to them to produce a recording to disprove what I've said.

    If the Co-op are particularly bad for customer service then I suggest you change insurance company.
  • giraffe69giraffe69 Forumite
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    What you do is you phone them and talk to them at the end of the conversation you ask them to send you written confirmation which they are only to happy to do.

    It is just possible that OP would like to deal with things efficiently and has heard that email is often regarded as a modern tool of communication so has put his pigeon out to roost!

    Wanting to avoid listening to endless muzak or press buttons and then be told how important your call is whilst you wait is not my idea of fun and I bet I am not alone. The thought of having, for example, to speak to BT on the phone is almost too much to bear but at least they often respond sensibly to emailed contact in my experience.
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