Tesco Broadband reviews ...their service any good?

Sheahaven

:wave: Hi fellow MSErs - please help....

I'm now in the last month of Plusnet's Value BB/phone service:

Plusnet

MB: 20MB - actual is 4-7MB
download: 10gb monthly capping - but unlimited after midnight (have downloaded, at most, around 100GB in a month - making the most of the unlimited periods).

Line rental: free evenings/weekends (£12.99).

Contract: 12 months

Now I've recently seen the ad for Tesco's BB/phone service.
I understand that Tesco is:

Tesco

Contract: 12 months
Line rental: £13.75
MB: 20MB
Download: "Unlimited" according to FUP
BB price: £2.50 (for 12 months).

But before I make a leap...

How do people rate them on
:question: Customer service
:question: Technical probs
:question: Actual speed (vs 'official' speeds)
:question: What is their FUP?
:question: Overall rating: Tesco vs Plusnet vs other other providers?

When I rang Plusnet on a technical matter last week (lost BB connection - their supplier's service went down for a whole day), I also asked about retention and I was told I'll have to wait til my contract is very close to expiration before anything could be done.

TIA everyone - all your thoughts/reviews/experiences are welcome!

pcombo

well they use cable and wireless as there supplier, and c&w are quite good suppler. and i use tesco bb it seems quite good so far.

Timalay

I'm with Plusnet and I thoroughly happy with them (will be upgrading to FTTC soon so double my usage). They may traffic shape, but at least they're open with it (you can also get the Pro add-on to cut out the traffic shaping).

pingu

i joined tesco BB and home phone on 12/03/2012 must say i am not happy with BB we are not heavy users mostly surfing and son might watch music videos etc on you tube but he has not used it since the change

BB is slow and keeps cutting off

its been running fine for 20 minutes now dont know how long it will last

iam already thinking of changing to sky but they want £39 to activate the line for some reason:mad:

pingu

pcombo wrote: »

well they use cable and wireless as there supplier, and c&w are quite good suppler. and i use tesco bb it seems quite good so far.

how long have you been with them and do you have their home phone service?

DebiT

pingu wrote: »

i joined tesco BB and home phone on 12/03/2012 must say i am not happy with BB we are not heavy users mostly surfing and son might watch music videos etc on you tube but he has not used it since the change

BB is slow and keeps cutting off

its been running fine for 20 minutes now dont know how long it will last

iam already thinking of changing to sky but they want £39 to activate the line for some reason:mad:

Pingu: you can usually get better deals if you join online and go through Quidco, or possibly another cashback site.

Just joined sky for telephone and broadband unlimited. £5 per month for the first 9 months, then £10 per month (+£12.25) line rental, to include free weekend and evening calls. Also had to pay a £10 activation fee, but will also be getting £100 cashback from Quidco. Not sure if the deal is still on, but thats what I got when I joined up 11 days ago. Good luck.

pingu

DebiT wrote: »

Pingu: you can usually get better deals if you join online and go through Quidco, or possibly another cashback site.

Just joined sky for telephone and broadband unlimited. £5 per month for the first 9 months, then £10 per month (+£12.25) line rental, to include free weekend and evening calls. Also had to pay a £10 activation fee, but will also be getting £100 cashback from Quidco. Not sure if the deal is still on, but thats what I got when I joined up 11 days ago. Good luck.

to be honest its been fine for past 3 days i pay £16.60 for all in (calls line rental and BB) staff deal:)
i did call sky they offered the standard price advertised on web site plus £39 activation fee:eek:
i am going to leave it for few days and see how it goes with tesco you can cancel within 3 months without pay any fee!

pingu

Just an update having problems with broadband it's been ok for only four days they even went me a new router but it's same problem slow and connection keeps dropping done everything online advisors told me to do just don't know what the problem is
Didn't have problems with o2 who I was with before
Bt doing12 months contract works out£23.75 online
I'm in Oldham area if anyone can recommend me reliable provider please
Just to add wifi is not as bad on my mobile phone but does have same problem

bundance

pcombo wrote: »

well they use cable and wireless as there supplier, and c&w are quite good suppler. and i use tesco bb it seems quite good so far.

Thank God for that.

I've just signed up to tesco, and am waiting to go live on 30/4/12.
Since I replied, I have heard mainly negative reviews about cr&p speeds and faulty routers. Any good reveiews are from people who have been with tesco years.
I wonder if they are deteriorating.

I don't really want the hassle of changing suppliers but at the same time, I need a decent speed. They said 9-13mb which suits me, as I am crawling along with an old modem, but user reviews say the speed is not what it says.

How

bundance

pingu wrote: »

to be honest its been fine for past 3 days i pay £16.60 for all in (calls line rental and BB) staff deal:)
i did call sky they offered the standard price advertised on web site plus £39 activation fee:eek:
i am going to leave it for few days and see how it goes with tesco you can cancel within 3 months without pay any fee!

Hi Pingu

I have the T&C's here for tesco, but it doesnt say you can cance within 3 months.
PS bad tesco reviews regarding speed and connections are why I am thinking of cancelling.

Transistorman

Tesco is the worst one of all calling me at 23.30pm to tell me my fault is fixed waking the hole family up and to do i find out that when they log telephone calls eg the phone number they also store the numbers u enter on telephone banking showing my telephone pin numbers and account numbers which i was told this is the way they do it how un safe...

I am sure bt talktalk and sky dont store other info only the telephone number called for billing reasons

Bewarned