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problem with pc world 3 lemons agreement

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  • Jakg
    Jakg Posts: 2,267 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    bod1467 wrote: »
    3 lemons? Seriously? :rotfl:

    The "3 lemon law" is a US consumer rights law about rejecting good thats go faulty in the same way three times.

    PC World & Currys recently added something similar to their Whatever Happens service, and so used the "no lemons" name for it.


    Your post is really confusing (especially as none of it makes any sense)
    ChadMan wrote: »
    they are saying they cannot find a fault and WILL NOT CHANGE IT FOR NEW COMPUTER.
    First of all - the no lemons clause applies if the same fault occurs 3 times. Obviously, if they can't find a fault, they cant use the fault to give you an exchange.
    ChadMan wrote: »
    i called them to request a replacement as i wanted them to change it an macbook
    And although you don't say it in your post, IF they were to exchange it, it'd normally be done on either price or spec. Theres no way you'd get your faulty Advent (which was probably £300-£400) exchanged for a MacBook (£1k), unless you were willing to pay the difference.
    Nothing I say represents any past, present or future employer.
  • squeaky
    squeaky Posts: 14,129 Forumite
    10,000 Posts Combo Breaker
    And there was me thinking that three lemons referred to a one armed bandit. Win some, lose some... lose a whole lot more often.

    Come to think of it - that's a lot like shopping innit? ;)
    Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.
    Never ascribe to malice that which is adequately explained by incompetence.
    DTFAC: Y.T.D = £5.20 Apr £0.50
  • blunther
    blunther Posts: 243 Forumite
    PC World would only cover the laptop itself, ie the hardware. Since the issue was caused by the installation of software, and a reinstall of Windows fixed it, it seems to be pointing to a software problem. This isn't a problem with the laptop per se, and PC World wouldn't replace it.
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    blunther wrote: »
    PC World would only cover the laptop itself, ie the hardware.
    Blunther, are you sure about that?

    Surely they have some responsibility for everything they sell... including software.
  • CoolHotCold
    CoolHotCold Posts: 2,158 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    wealdroam wrote: »
    Blunther, are you sure about that?

    Surely they have some responsibility for everything they sell... including software.

    That they do, preloaded, but the problem occours after several weeks, in which case it's more than likely something the OP is installing/updating/virus/malware. The problem is if a factory restore fixes it, it's usually not a hardware fault.
  • blunther
    blunther Posts: 243 Forumite
    wealdroam wrote: »
    Blunther, are you sure about that?

    Surely they have some responsibility for everything they sell... including software.

    Aye, I think CoolHotCold's post is how I'd understand it too.
  • SuperHan
    SuperHan Posts: 2,269 Forumite
    Part of the Furniture 1,000 Posts
    Am I the only one tempted to call troll?! It was the switch to a Mac that sold me. Along with the 4 GB "chip" for high users..
    But just in case I'm wrong...

    First off, OP, if you did indeed buy for gaming, you probably don't want to swap for Mac. Second off, they are not going to straight swap for a macbook. And third, like has been said above, way more info needed if you want valuable advice.
  • vyle
    vyle Posts: 2,379 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    SuperHan wrote: »
    Am I the only one tempted to call troll?! It was the switch to a Mac that sold me. Along with the 4 GB "chip" for high users..
    But just in case I'm wrong...

    First off, OP, if you did indeed buy for gaming, you probably don't want to swap for Mac. Second off, they are not going to straight swap for a macbook. And third, like has been said above, way more info needed if you want valuable advice.

    I did the same but got my post deleted by the mods.
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