Recorded delivery not delivered and compensation

durham_girl

What's the best way to submit a claim for recorded not updating? I've just been through some of the things I sent recorded and have found a few that have been delivered but no signature.

soolin

durham_girl wrote: »

What's the best way to submit a claim for recorded not updating? I've just been through some of the things I sent recorded and have found a few that have been delivered but no signature.

I used to do a standard claim form for each and a covering letter stating that I was only claiming the 77p back. However I am sure that someone on here had a template for a multiple claim so that they could make one claim covering lots of items.

SpammyTheSpammer

soolin wrote: »

I used to do a standard claim form for each and a covering letter stating that I was only claiming the 77p back. However I am sure that someone on here had a template for a multiple claim so that they could make one claim covering lots of items.

Don't do this - claim for small numbers of unsigned-for failures.

Less than 7 claims yield a book of six first class stamps.
More than that tends to get you a cheque for the actual cost of 77p * # of failures.

Example:

• 10 claims sent as 2 lots of 5 yields 10 books of 6 1st class stamps, total value £27.60

• 10 claims sent combined get you a cheque for £7.70

I found this out to my cost....

antispam246

Is there a generic claim form to file for small job lots 1-7 on the RM site or is there one that's user created somewhere I can access?

the_lunatic_is_in_my_head

antispam246 wrote: »

Is there a generic claim form to file for small job lots 1-7 on the RM site or is there one that's user created somewhere I can access?

We have a Royal Mail Recorded book and I just send them the book with the unsigned items highlighted (I've already written them out once, sod doing it again!) or you can ask Royal Mail for the bulk claims form and a lady call Natasha Derozario is in charge of eBay seller claims.

Anyone sending RD in bulk as a business should claim in bulk, the rest of us pay for that book of stamps for each claim.

antispam246

So to clarify, say I have 7 unsigned recorded signed for items. Assume the items have been delivered but simply not signed for according to the RM track and trace. I want to claim for these items not being signed for as that's the service I've paid for. Should I submit each claim (non-business) individually or as above as suggested in bulks of 5-7?

Do I simply state something like
"I paid for a recorded signed for service on this item, I am not claiming compensation for a missing or damaged item only for lack of signature as no signature was aquired when I used this service for posting this item."

Do I need to state specifically how much I am claiming for each claim and how much is that?
What else should I include with the claim form? Copr or original receipt with tracking number for the parcel? Anything else?

the_lunatic_is_in_my_head

You can either use the normal paper claims form and just put the RD value down with note on the form you are just claiming for the RD fee or on the bulk sheet is a value column and you can include a note in the email to say what you are claiming for.

The RD slips should be fine but if you have the receipts it might be easier to send them as well and I don't think there's anything else needed. It's a freepost address so I'd send the paperwork by Recorded (with a cover note if you use the spreadsheet to claim by email).

antispam246

ludovico wrote: »

You can either use the normal paper claims form and just put the RD value down with note on the form you are just claiming for the RD fee or on the bulk sheet is a value column and you can include a note in the email to say what you are claiming for.

The RD slips should be fine but if you have the receipts it might be easier to send them as well and I don't think there's anything else needed. It's a freepost address so I'd send the paperwork by Recorded (with a cover note if you use the spreadsheet to claim by email).

Many thanks i'll get on that now. The irony of sending it recorded is that i'll probably have to claim another afterwards

antispam246

Another query.
Should I post each form/claim individually or put say 5 in one letter (5 forms)?

and finally, can I claim for printing and p+p for having to send all these forms?

the_lunatic_is_in_my_head

If you would prefer 5 books of stamps maybe post them separately but I'm not sure (if you send 5 claims as one you might only get 1 book, maybe someone else can clarify?).

It's a freepost address, RM won't pay for any printing or the like, when they lose something they won't even pay for the packaging they lost with it!