accompanied shop sainsbury after complaint

Stephen_Leak

I agree it's a very good idea. I'd love a chance to do this at my local ASDA.

To the OP, I'll quote a Chinese proverb. Only 3 things never come back: an angry word, a spent arrow and a missed opportunity.

ailuro2

I like Sainsbury's but their service can sometimes leave a lot to be desired in my local store, if I was invited in to do a shop I'd be looking out for my usual pet hates...

1/ teen shelf stackers standing in a huddle having a giggle and usually using bad language too
2/the way the bread is all put out at once so there is always use by today stuff in with the freshest bread - it should have been removed and reduced already
3/the store is always freezing, not just the food aisles but the rest of the shop too
4/being stingy with bags when you forget your own and making you ask for more bags when they know already you've forgotten yours and have used up the initial carriers they gave you
5/staff that nosy at your shopping as they scan it
6/queues massive while there are about 3 floor supervisors deciding who they're going to shout on to open a till - instead of one of them jumping on to relieve it.

Write a list like this before you go, that way you'll remind yourself what to look out for and will be able to give some decent feedback to the store manager.

Ilona

I would love to go to any supermarket and do a shop with an assistant in tow, but that's because I can be gobby and outspoken and say exactly what I think I took three portions of a four portion pack of frozen fish back once to the BIG supermarket, told them it was crap and even the cat wouldn't eat it. They listened to my complaint and compensated me.

Don't be shy OP, you are the customer, they are your servants. You have the upper hand, they couldn't exist without you and millions of others spending money there. Let us know how you get on.
Ilona

jenniewb

Well I'd be up for something like this- if only because every single time I go to Tescos, they are out of stock of at least 1 of the items I require (on a shop I repeat every day- I don't do 'big' shops to last the week) I would like to have someone on hand to turn around to and say "can you have a look at the back stock for me?"

And I'd complain at the amount of large cages of food blocking so many of the aisles, one trolley and 10+ crates (yes really!) is beyond a joke, add another trolley coming in the opposite direction...

I'd also comment on the trolleys- I always end up with a trolley with wheels of its own,- is this just bad luck or is it now all trolleys are like this! This is after having to draw out £10 then queue for change so I can get £1 for the trolley!

Then there are the queues- someone tell me why it makes perfect sense to some stores to close all but one checkouts and the self-service checkout but only employ one member of staff to deal with them on a saturday!

The unreduced end-of-day food sitting close to a man with the machine but who cannot reduce because "its not in his section" or the hoarders who take everything from the reduced section, hold it and then appear when the reducing-food person does to get the whole load marked down- I don't mind someone doing this with the odd item but when they have a whole trolley full its just beyond a joke!

But on another note, OP, I do understand how difficult this could feel. Most people don't like being watched as they worry they will be being judged but I get the picture that the reason they would be shopping with you is to try to see things from your point of view and understand the issues your having so they can put them right. It wont be you they watch it will be the rest of the store and I'd bet they would be just as worried about being watched then you: as a customer service/manager they suddenly become the sole representative of the store and they have to pick up the embarassment for every error you incur during the trip, so in a way they wont actually be watching you at all if they are doing their job right, they will be too busy watching the rest of the store and the rest of the staff.

Good luck with it though, be interested to hear how you get on.

Middy

ailuro2 wrote: »

I like Sainsbury's but their service can sometimes leave a lot to be desired in my local store, if I was invited in to do a shop I'd be looking out for my usual pet hates...

1/ teen shelf stackers standing in a huddle having a giggle and usually using bad language too
Colleagues are disciplined if a customer complains, or a supervisor or manager catches them using inappropriate language
2/the way the bread is all put out at once so there is always use by today stuff in with the freshest bread - it should have been removed and reduced already
3/the store is always freezing, not just the food aisles but the rest of the shop too My store is freezing cold - in the winter I wore 5 layers on the top and 3 on the bottom, fingerless gloves and a black scarf. Doesn't help with customers having chin wags outside the store and keeping the doors open as they stand in the automatic door open sensor area. MOVE!
4/being stingy with bags when you forget your own and making you ask for more bags when they know already you've forgotten yours and have used up the initial carriers they gave you Company policy I'm afraid. But I don't give odd looks if a customer wants more bags. Though we do get customers that ask for a carrier when they are buying a bloody pack of chewing gum!
5/staff that nosy at your shopping as they scan it
6/queues massive while there are about 3 floor supervisors deciding who they're going to shout on to open a till - instead of one of them jumping on to relieve it. My supervisors are happy to bob on a till to relieve the queues.

Write a list like this before you go, that way you'll remind yourself what to look out for and will be able to give some decent feedback to the store manager.

It also annoys me when I am at self scan, customers think I am standing there doing nothing and think I can go and open a till for them! I have to keep an eye out for things like customers putting joints of beef and legs of lamb through as onions or carrots and other scams.

tinkle

Middy wrote: »

It also annoys me when I am at self scan, customers think I am standing there doing nothing and think I can go and open a till for them! I have to keep an eye out for things like customers putting joints of beef and legs of lamb through as onions or carrots and other scams.

I had to laugh at the last sentence, does that happen often?! I am clearly naive...

LouLou

It's never occurred to me to do that (and I have such a strong moral guilt thing going on, I couldn't bear doing it). Must be hard to watch everyone when the self-scanner machines are busy though!

Most of the time it's the bargain bin options I'm scanning, anyway !

Middy

tinkle wrote: »

I had to laugh at the last sentence, does that happen often?! I am clearly naive...

In the 20 months our self scans have been in place at work - I have caught about 8 customers weighing their beef joint as carrots. The price of carrots is 80p/kg and beef £7.49. So a 1.75kg joint priced at £13 weighed as carrots £1.40. I catch them, void off the carrots and scan the barcode of the beef. Their faces are a picture when they thought they were going to get away with this!

More frequently, we get customers that weigh their red onions as white and all of their apples as Braeburn. Most of it is due to the fact when a customer presses look up item, it brings a list of 20 items and Braeburn is the only apple on the list and white onion is the only onion option. Though to press the 'letter ladder' to the left of the screen brings up more options. I am going to suggest that the menu needs to be better designed by pressing apple and a list of apples varieties appears. If you visit a Sainsburys that has Scan and Go (handheld scanners) and weighed loose f&v at the scales in the produce area, the interface is so much easier.

Sometimes the difference between the red and white onion prices per kg is 20p/kg more for the red. Pink Lady are almost double the price.

StuartMacpherson

Middy wrote: »

It also annoys me when I am at self scan, customers think I am standing there doing nothing and think I can go and open a till for them!

You work in retail and think that customers believe that you are there to be anything but their slave? I quit working in retail for this reason... Was sick of the abuse when people didn't get their way/were down right rude for little reasons. I once got assaulted by a guy for the simple reason I wouldn't refund the mouldy grapes that he bought from a different company... oh what a good day.

It amazes me how rude some people are to the day to day members of staff in retail now. It makes me thing that customers believe that the staff aren't human, but odly coloured robots that they can swear/shout at and not expect to be ... I shouldn't say anymore before I look angry...

And the self check out thing - isn't that what the ginger chef from ready steady cook got done for?

Middy

StuartMacpherson wrote: »

You work in retail and think that customers believe that you are there to be anything but their slave? I quit working in retail for this reason... Was sick of the abuse when people didn't get their way/were down right rude for little reasons. I once got assaulted by a guy for the simple reason I wouldn't refund the mouldy grapes that he bought from a different company... oh what a good day.

It amazes me how rude some people are to the day to day members of staff in retail now. It makes me thing that customers believe that the staff aren't human, but odly coloured robots that they can swear/shout at and not expect to be ... I shouldn't say anymore before I look angry...

And the self check out thing - isn't that what the ginger chef from ready steady cook got done for?

I work on Sundays and we get customers shouting abuse at us at 9:55am because we can't serve them until 10am! Nine times out of 10, they are just buying a paper. Yet there is a paper shop over the road where they don't have Sunday trading laws inflicted on them. The Sunday Mirror is the same Sunday Mirror regardless where you buy it. Either go other the road or stay in bed for another 5 minutes! Simples.