accompanied shop sainsbury after complaint

chesky369

Do go and let us know what the experience was like. I'm in the position of hoping that my local Sainsburys takes my problem as seriously as yours obviously has.

Last week when I paid by card for my shopping, I asked for £30 cash-back. Was so busy concentrating on getting the school vouchers, that when the till operator forgot to give me my money, I failed to notice. I remembered later in the afternoon and called them, to be told that they only check the tills on a Sunday now so I would have to wait and they would call me back afterwards. So far, no call and the woman I spoke to isn't in until later this afternoon. I'm more than a little worried that I may have said goodbye to my £30, as I do acknowledge it was partly my fault.

Here's hoping.

kittycat204

i would do it, it sounds like a lovely experience. i'm sure they will be very nice to you. a paying customer they want to hear suggestions from. take somebody else with you for moral support if you want. don't be embarrassed, nobody in the shop will care or even notice i'm sure.
best customer service story i've heard for a while. i would also, once you have done it, write a letter to head office alerting them to the fact an employee has dealt with an issue in such a positive way.
credit where credit is due i say.

StuartMacpherson

i think thats brilliant! Nice to actually see a manager who cares what is thought... Maybe she is below on her targets so is wanting to know why.

I was at a restaurant the other day and they had nothing i wanted (I had to wait 10 mins each time to find this out btw) and when I complained to the manager and he shrugged, he said "yeh, what ever, I don't really care." Not only did i find this terrible service, it also gave me the urge to punch him in the face... So it it LOVELY to see managers actually giving a hoot what their customers think...

Middy

Back in the summer, I visited a larger Sainsburys to the one I work at and bought about £55 worth of stuff. I remember I only put in my PIN once, but on my credit card bill, I was charged twice. I didn't have the receipt as I don't keep the receipt unless it has clothing, gifts or electrical products on it. Phoned the store and they were able to find the transaction in question based on my transaction price and a rough idea of the time I was in the store. There was a problem with the chip n pin in question on the day, a few other customers had the same problem, but as some paid by debit card, they knew the following day that two lots had been taken out, not like 5.5 weeks with mine.

Refunded me with the cost of the shopping and £15 gift card. I asked as a colleague, was this ok, just in case someone at head office thought 'track this colleague's shopping'. They said its fine as another colleague was affected.

Ilona

I am wondering why you are happy to complain by email, but shy away from explaining your complaints face to face. You say they are valid complaints, so this is your opportunity to back them up.

Could you take printed copies of your emails to help with the discussion, and give you a bit of confidence in case something slips your mind.

The store manager seems keen to find out where they are going wrong. With you walking round the store pointing things out to them it would help them to put things right. They may have decided that handing out vouchers willy nilly does not help them improve their stores, and want to look more closely at what exactly is upsetting customers. What is embarrassing about walking round a store with an assistant? Grab the opportunity and get your discount.
Ilona

pollsdolls

I think you should do it, what have you got to lose.

I think its a great idea by Management. I wish my local was as helpful.

yazzine

As you can see everyone on here is impressed with the response you got. It can be hard to talk directly to people, especially when complaining and also embarrassing if they try and give you a 'gift'.

But as someone said take someone along with you, and written points to help you incase you become flusstered.

This is a positive - out of so many complaints which only get delt with a voucher, yours is going to be acted on instead.

Yes a voucher is good, but also getting your complaint delt with is worth much more as it means you can shop with out these problems next time and the times after that.

If it helps think of it as a job? undercover shopper / mystery shopper.

lesleyb

I worked at Sainsburys as an HR Manager for many years, I left about 4 years ago but when I was there we used to carry out accompanied shops every month.
We used to approach customers while they were shopping and ask if they minded us accomanying them around the store we would then ask them a some questions as we walked around.
We would then go to the checkouts with them and they would receive 10% discount on their shopping.
We would then submit answers back to Head Office to try to improve store standards.
Hope this has been of some help

DCFC79

Why not take up the offer,

tinkle

I would find it a bit akward, trying to choose things from the shelf, working out prices etc etc, all while having a stranger tag along and ask you questions, watch what you're buying etc etc....