New Tesco overcharge policy

glitter123

In my local Tesco before Christmas they had a buy one, get 2 free promotion. I'm so used to buy one get one free that I only picked up two items. On the way out I noticed by chance it was bog2f and of course, correctly i'd been charged for two items which of course was more than if I had picked up 3.

I immediately went to customer services, the lady was extremely nice, gave me the extra item and the refund and said it was a very common mistake. I wonder how many people just don't notice.

Blue___Nile

Blue___Nile wrote: »

Thought you might like to know my experience today.

On 8 January 2011 I bought some ice cream which was £3.39 each or 2 for £5. Once home I realised they hadn't applied the saving of £1.78.

I called into Customer Services today (at the store where I bought the ice cream) with my receipt and was told that the offer had finished and no longer showing on their system and therefore no refund could be given for the overpayment!

So another lesson in checking your receipts before you leave the store.

I am going to send an email to Tesco but don't hold out much hope.

Just an update on this one. I received a phone call from Tesco following my email apologising and a follow up letter with a £5 moneycard enclosed arrived yesterday. They admitted in their letter that "we hadn't programmed the offer into our till system".

So all credit to Tesco they did come through in the end.

MissUno

I like their refund policy, it may perhaps stop so many point of sale errors if it's going to cost them to correct it. I for example was charged twice because of a double scan by a cashier who was too busy chatting to someone stood behind her on a £4.99 item in there just the other day, when I went to the albeit rude and apathetic customer service counter, I was refunded £9.98. It's not like you have to go out of your way to sort the refund either, I phoned the store when I had noticed the double scan upon returning home, I was told I was quite OK to just sort it out next time I was in store.

ses101

Snakeeyes21 wrote: »

I think the lesson is not to sit around on your !!!! for 2 weeks before you trundle off to tesco for a £1.78 refund.

As they say, you snooze you lose

So what if you live 25 mile away from that Tesco (like some of us do), should we just pop straight back down?

Ignoramus!!

ses101

fozmcfc wrote: »

........or bother to come back through it.

Helpful comment. So you never get annoyed about being done I take it?

ses101

masterlumps wrote: »

all the reasons in the world aside to be fair to Tesco they dont know where the OP lives, so saying they are unreasonable to expect the OP to travel x amount of miles for a refund of a quid or 2 is a bit unfair on tesco. if the policy has changed that you have to go back to the store of purchase then it makes no odds whether you live next door or 50 miles from said store, its not really tesco's responsibility

In that case, why can't we be reimbursed online? I'd accept a setup where you could quote a code on your receipt and once they've checked the mistake on their system, they could send a voucher out to you to the value of your loss.

Tesco is happy to use the internet to sell their goods, so why can't they use the internet to reimburse us for their mistakes and save us a bit of hassle and travelling costs in the process?